Account Manager - BFSI

Company Description

Sutherland is seeking an organized and goal-oriented person to join us as an Account Manager - Banking and Financial Services. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description

1. Managing Cluster/Community Performance

• Complete weekly coaching sessions and triads

• Complete weekly huddles and come up with Team strategy to achieve operational goals.

• Partner with Operations Manager on Continuous Improvement activities, training and action plans.

2. Client advocate

• Accomplish weekly deliverables, such as:

• Coaching compliance inclusive of RCAs and action Plans

• Team attendance infractions insights thru internal Sutherland attendance tool.

• Provide ideas that can help the client improve their product, business, processes and/or policies.

3. People Management

• Set up accountability discussions on attendance and performance challenges.

• Determine training needs to equip staff with fundamental skills and knowledge.

• Keep employees in the loop for any internal and external updates

Qualifications

Our most successful candidates will have:

• A Bachelor’s Degree is preferred but not required.

• Three years of operations and management experience; process transformation experience.

• Four to Five years of banking / financial services/fintech experience – knowledgeable on Customer Service processes, and services.

• Experience in managing, and directing associates/sr associates, team manager resources spanning 100 to 150 for Manager.

• Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements.

• Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues.

• Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives

• Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner.

Additional Information

All your information will be kept confidential according to EEO guidelines.