Account Manager II

Sinch is pioneering the way the world communicates. More than 175,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure yu can connect with your customers reliably and securely, at every step of their journey.

At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!

About the role

As an Account Manager, you will be entrusted with a portfolio of key customers, serving as a strategic partner in their long-term success. We are seeking an individual with a strong marketing background, ideally from a marketing agency or SaaS environment, who can blend commercial acumen with marketing expertise. Your primary goal will be to drive customer retention and growth by deeply understanding your clients' objectives and aligning our solutions to meet their needs. Through proactive engagement and strategic guidance, you will build and maintain strong, trust-based relationships.
In this role, you will be the main point of contact for your clients, collaborating closely with our internal teams to ensure a seamless and value-driven customer experience. You will not only manage the commercial relationship but also act as a consultant, helping clients optimize their use of our services for their campaigns and strategies.
This position is perfect for an Account Management professional with a passion for marketing, who is ready to take on a strategic and high-impact role within a dynamic environment.

Key Responsibilities:

• Strategic Account Management: Manage and grow a portfolio of accounts by developing and executing strategic account plans that align with clients' marketing and business goals.

• Relationship Building: Develop and nurture long-term, trust-based relationships with key stakeholders, from day-to-day contacts to senior executives.

• Marketing-Driven Consultation: Act as a strategic advisor, providing clients with insights and best practices on how to leverage our solutions to achieve their marketing objectives and enhance their campaigns.

• Commercial Growth: Drive retention, renewals, and identify expansion opportunities (up-sells and cross-sells) by demonstrating continuous value and a deep understanding of customer needs.

• Stakeholder Alignment: Build consensus and foster collaboration among internal and external stakeholders, ensuring all parties are aligned with shared goals, timelines, and deliverables.

• Churn Prevention: Proactively identify and mitigate churn risks by addressing customer pain points, ensuring product adoption, and delivering consistent value.

• Resource Savvy: Effectively navigate internal resources to solve complex business challenges, acting as a liaison between the customer and our internal teams to ensure successful outcomes.

The role is based in Paris (hybrid or full time on site accepted).

About you

• 3 to 5 years of experience in Account Management, Client Services, CSM or a similar client-facing role, preferably within a marketing agency or a SaaS company.

• Solid understanding of core marketing principles, digital strategies, and KPIs.

• Proven ability to manage a portfolio of clients, with a track record of retaining and growing accounts.

• Excellent interpersonal and communication skills, with the ability to build rapport, manage expectations, and lead strategic conversations with confidence.

• Experience working with CRM software (e.g., Salesforce) and other collaboration tools.

• Ability to work both independently and collaboratively in a fast-paced environment.

• Aptitude for understanding how products and services work to better advise clients.

• Full professional proficiency in English and French.

Our corporate language is English, please submit your application in English.

At Sinch, we value learning, embrace change, and offer opportunities for personal and professional growth. Unfortunately, we are not supporting relocation outside the EU at this time.

Applicants must:

• Hold French or EU/EEA citizenship.

• Have a valid French work permit.

Our hiring process

We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.

We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!