Account Manager III

ABOUT SINCH

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.

At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!

DESCRIPTION

As a strategic partner for high-value clients, you will own the end-to-end relationship to drive long-term retention, growth, and success. You will act consultatively to deliver tailored solutions, lead complex negotiations, and identify expansion opportunities within your portfolio. This role is essential for influencing strategic outcomes and scaling business impact in a fast-paced environment.

Main responsabilities

• Strategic Account Management: Focuses on high-value relationships, building trust and tailored solutions to ensure mutual growth and long-term satisfaction.

• Opportunity & Pipeline Management: Organizing and prioritizing sales to ensure revenue predictability, efficiency, and a consistent flow of closed deals.

• Value Proposition & Prospecting: Identifying and converting qualified leads by effectively communicating solution benefits and aligning them with client needs.

• Negotiation & Market Intelligence: Conducting strategic agreements based on a deep understanding of the competitive landscape, trends, and key industry players.

REQUIREMENTS

• Experience in sales and/or account manager field.

• Demonstrated success managing complex accounts with multiple stakeholders and long sale cycles.

• Proven ability to drive revenue growth through consultative account strategies.

• Exceptional communication, negotiation, and relationship building skills.

• Strong analytical mindset with experience using data to influence decisions and improve outcomes.

• Proficiency in CRM platforms, account planning frameworks, and reporting tools.

• Bachelor's degree in business, Marketing, Communications, or related field.

• At least intermediate English level.

OUR HIRING PROCESS

We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.

We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!

BENEFITS
STAY HEALTHY: We cover 100% of medical and dental plans for Sinchers and eligible dependents through Bradesco Saúde.

FLEXIBLE BENEFITS: With the Caju flexible benefit card, our Sinchers can choose to use benefits on food, education, and home office assistance.

FAMILY FIRST: Our Sinchers can enjoy paid maternity leave for 180 days and paternity leave for 30 days. Plus, we provide daycare assistance for kids up to five years old.

EVERYDAY WELLBEING: We partner with Wellhub to help Sinchers access gyms and wellness options.

SECURE YOUR FUTURE:Our Partnership with Prudential life insurance provides coverage for all Sinchers in the events of unexpected absences, serious illness, accidents, and disabilities.

DIVERSITY AND INCLUSION: We offer annual reimbursements for certain expenses related to disabilities and/or transgender needs.

TAKE A BREAK: Our Sinchers can take a day off on their birthday to celebrate with their loved ones.