Agent - Ocean Import

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 18,000 trained professionals

• 350+ locations worldwide

• Fortune 500

• Globally unified systems

Job Description

As an Agent – Ocean Import, you will ensure the timely and accurate movement of freight and information while delivering a high level of customer service.

You will support daily operations, coordinate shipments, and maintain strong communication with customers and internal teams.

Operations

• Open and manage import files in the system

• Receive and verify shipping documents

• Process shipments in line with company procedures

• Monitor shipments and provide status updates

• Ensure accurate and timely invoicing

• Maintain accurate data entry in operational systems

• Follow customer SOPs and compliance requirements

Customer Service

• Communicate with customers promptly and professionally

• Coordinate with overseas offices and service providers

• Resolve issues or escalate when needed

• Maintain strong working relationships with customers

Qualifications

• Bachelor’s degree or equivalent

• Basic understanding of freight forwarding or logistics

• Good computer skills (Microsoft Office – Excel, Word)

• Good communication skills in English (written and verbal)

• Strong attention to detail and organization

• Ability to work in a team and manage daily tasks effectively

• Positive attitude and willingness to learn

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time

• Health Plan: Medical

• Life Insurance

• Employee Stock Purchase Plan

• Training and Personnel Development Program