AR Collection Specialist

To support our growth and expansion plans in Thailand, we are looking for an AR collection specialist to join the fast paced, dynamic finance team. The AR Specialist is responsible for AR management and collection to ensure timely payments by our customers.

This position will report to Manager, Finance Thailand and Vietnam

Key Responsibilities

• Manage customer billing and collection activities including follow-up with past-due accounts, referring collection issues to engagement partners.

• Daily contact with customers based on the latest available AR aging list, with an objective to make sure proper actions for collection problem solving

• Work closely with commercial team to get their support on collection for slow paying customers and get payment commitments from customers for overdue invoices.

• Strictly comply with the collection process to ensure customers’ accounts are put on pre-credit hold and credit hold properly.

• Support and work with internal counterparts on cash application of customer payments to ensure timely update of AR aging.

• Liaise with internal counterparts on billing and collection related issues.

• Liaise with Customer Service and Sales department in supporting Customers with AR or billing issues. Make necessary adjustments/cancellations for invoices when necessary.

• Liaise with external agents to ensure timely submission of invoices using report and VAT filing.

• Liaise with external financing partners for credit limit approval for customers buying iTero products.

• Comply with requirements when legal action is unavoidable

• Conduct credit checks, prepare and propose for approval of credit management.

• Process request for customer refunds

• Regular reporting to relevant stakeholders on the AR status and issuesAssist with VAT reconciliation between SAP and local VAT filing.

• Assist with internal and external audit requirements.

• Provide support to audit processes and quality management system as required.

• Deliver ad hoc reports for business needs

• Other financial projects as assigned

Skills, Knowledge & Expertise

• Bachelor’s degree in accounting or finance

• At least 3 years’ relevant experience in credit control and AR collections.

• Working experience in MNC.

• Highly detailed, result oriented and organized in work.

• Able to work with customers in an assertive but pleasant manner with a high level of independence.

• Ability to work cooperatively and collaboratively with all levels of employees, management as well as external customers.

• Self-motivated to learn new concepts.

• Proactive, meticulous and a good team player.

• Problem-solving attitude and negotiation skills

• Have positive work attitude. Willing to work longer hours during peak periods.

Skills required

• Language: good in English (written and spoken).

• Working knowledge of Finance ERP system (SAP).

• Advanced Excel skills. Ability to work with lookups and pivot tables.