Associate Customer Success Representative

Job Description for Associate Customer Success Representative

Job Title: Associate Customer Success Representative

Company: Mydbops

Location: Puducherry

About Us:

Mydbops helps fast-growing teams and unicorns run mission-critical databases with speed, scale, and reliability. Trusted by 800+ clients, including 30+ unicorns, we optimize and manage systems like MySQL, PostgreSQL, MongoDB, MariaDB, TiDB, and Cassandra, powering 10B+ transactions daily across industries such as fintech, SaaS, healthcare, logistics, and e-commerce.

With 9+ years of deep expertise, we build automation tools, lead complex migrations, and solve high-impact performance and database challenges. We are ISO and PCI-DSS certified, combining engineering excellence with enterprise-grade security and compliance.

Position Overview:

We are looking for a motivated and enthusiastic Associate Customer Success Representative (Fresher) to support and strengthen our client relationships.

This role is ideal for candidates who have a basic understanding of databases and cloud technologies and are passionate about building strong client relationships in a technical environment.

You will work closely with customers and internal technical teams to ensure client satisfaction, issue resolution, and long-term engagement.

Key Responsibilities

• Assist in managing client relationships and ensuring customer satisfaction

• Conduct regular follow-ups and check-ins with clients

• Support preparation of client status reports and engagement metrics

• Coordinate with internal technical teams to resolve client queries promptly

• Track client interactions, feedback, and service requests

• Help monitor account health and identify improvement opportunities

Technical Skills (Required for Freshers)

• Basic understanding of databases such as MySQL, PostgreSQL, or MongoDB

• Fundamental knowledge of cloud platforms (AWS / Azure)

• Understanding of database concepts like backups, performance, replication, or monitoring (basic level)

• Familiarity with ticketing tools or CRM tools is an added advantage

• Basic Excel/Google Sheets knowledge for reporting

Required Qualifications

• Bachelor’s Degree – B.E / B.Tech (CS/IT) / MCA / M.Sc (CS/IT)

• Strong communication and interpersonal skills

• Ability to manage time, prioritize tasks, and coordinate effectively

• Willingness to learn technical concepts and client management processes

Preferred Skills

• Exposure to database or cloud projects (academic or internship experience)

• Strong analytical mindset and problem-solving skills

• Interest in SaaS, database technologies, and technical account management

Why Join Mydbops?

• Opportunity to work in a fast-growing database technology company

• Exposure to enterprise clients and unicorn startups

• Strong learning and career growth opportunities

• Collaborative and supportive work environment

Job Details

• Job Type: Full-Time

• Work Days: Monday to Friday

• Shift: General Shift (9:30 AM – 6:30 PM)

• Mode: Work From Office – Puducherry