Associate Service Desk Representative

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Responsibilities

The Service Desk Agent – Fleet Management (Shared Services) is part of a centralized Fleet Hub providing standardized, efficient, and scalable fleet support services across multiple countries or regions.
The role acts as the primary operational contact for fleet-related requests, ensuring consistent execution of fleet processes, high service quality, SLA adherence, and data accuracy across the supported markets.

Key Repsponsibilites

• Handle service requests and tickets

• Ensure SLA compliance and data accuracy

• Follow defined processes and policies

• Escalate complex and non standard issues.

KPI`s - Success Measures

• SLA adherence

• Ticket resolution time

• Data accuracy.

Qualifications

• Education or equivalent work experience required

• Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Service Desk Support

• Business English skills (Written and spoken) required.

Pay Transparency Statement
The monthly base salary range for this position is 4,900.00 PLN Gross to 7,000.00 PLN Gross.
Actual compensation will depend on factors such as qualifications, skills, competencies, geographic location, and relevant experience. Certain roles may include additional components beyond base salary, such as incentive opportunities or other forms of variable compensation. Details of any such components will be discussed during the interview process and will be governed by the applicable plan documents.

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