Business Analyst

We’re hiring a Business Analyst to support digital products in the healthcare/regulatory compliance space. You’ll work closely with Product, Engineering, UX, QA, DevOps, and stakeholders to translate business needs into clear requirements and actionable delivery plans. The role will primarily support a Chemical Compliance Application (internal + supplier portals) and would also contribute to customer-facing digital initiatives (web/mobile). Your role would be to support Shape Generation Cloud Service and understand the requirements and drive them towards delivery.

Role expectations

Business Analysis & Product Delivery

• Lead end-to-end business analysis for a regulatory compliance platform managing product, part, and supplier chemical data across internal and supplier portals.

• Elicit, analyze, and document requirements (BRDs/FRDs, workflows, process maps, use cases).

• Break down initiatives into epics/user stories with clear acceptance criteria, ensuring traceability from requirements to delivery.

• Define and refine complex business logic including:

• multi-supplier associations and mapping

• multi-regulation compliance rules

• approvals, notifications, dashboards, campaigns

• BOM structure enhancements, validations, and data rules

• Partner with Engineering to define backend data requirements and integration expectations.

Stakeholder Management & Cross-Functional Collaboration

• Collaborate with Product Owners/Managers to shape roadmap scope, prioritise backlog, and evaluate solution options.

• Work with UX to co-design portal/mobile workflows and ensure requirements are experience-led.

• Align across FE/BE/QA/UX/DevOps teams to ensure shared understanding, smooth handoffs, and timely delivery.

• Manage dependencies, risks, assumptions, and ensure UAT readiness.

Testing, UAT & Release Support

• Drive UAT planning and execution with internal users and (when applicable) supplier/pilot users.

• Ensure high-quality releases via clear acceptance criteria, scenario coverage, and defect triage support.

• Prepare release notes and support stakeholders during rollout/change management.

Agile Ways of Working (Scrum Exposure)

• Support Agile delivery by maintaining backlog hygiene and participating in ceremonies (grooming, sprint planning, reviews, retros).

• If needed, act as a strong partner to Scrum Masters (facilitation + delivery discipline), without being a pure Scrum Master role.

What we're looking for

Required Skills & Experience

• Proven experience as a Business Analyst in software/product delivery (web and/or mobile).

• Strong capability in writing high-quality user stories, acceptance criteria, and functional documentation (BRD/FRD).

• Experience modeling workflows, status engines/state machines, and role-based flows.

• Solid understanding of Agile/Scrum delivery.

• Strong stakeholder management: ability to align business, engineering, UX, QA, and compliance stakeholders.

• Comfortable working with data: ability to use SQL for validation and analysis (basic to intermediate).

• Experience with tools: JIRA, Confluence (required).

Preferred / Nice-to-Have

• Experience in healthcare domain and/or regulated environments (compliance, data privacy, audit readiness).

• Experience on compliance-heavy platforms (chemical compliance, supplier portals, governance workflows, approvals).

• Exposure to RBAC design and multi-portal/multi-tenant type scenarios.

• Experience collaborating with UX using Figma.

• Familiarity with mobile app workflows, onboarding/registration, and multi-user experiences.