Business Analyst

Overview

Chargebee is a Revenue Growth Management platform, used by fast-growth businesses like FreshWorks, Okta, and Envoy to manage and automate their recurring billing and lifecycle operations. We are currently helping thousands of companies in 50+ countries to manage their subscription billing, powered by 800+ billing experts & backed by top-tier global Investors.

Responsibilities

• Gather and document detailed business and functional requirements from customers.

• Work with the customers, product managers, implementation consultants to gather the scope and document end-to-end requirements.

• Understand customer workflows and existing system architecture at a high level.

• Translate business needs into clear user stories with acceptance criteria.

• Define API interactions, system flows, and integration logic between platforms.

• Identify edge cases, constraints, and dependencies across systems.

• Work closely with engineering, QA, and project managers in an agile/scrum setup.

• Participate in solution discussions and help outline feasible approaches using APIs and custom workflows.

• Create functional documents, process flows, and integration diagrams.

• Assist in defining success criteria and validating solution outcomes.

• Proactively raise risks, blockers, and requirement gaps during project execution.

Requirements

• BS / MS in Computer Science, MBA or equivalent work experience.

• 3-5 years of experience as business analyst, product manager or similar roles

• Technical skills on JIRA, Processes, Documentation tools etc.

• Experience in financial, data analytics & fintech domain

• Deep empathy for users and a passion to deliver high-quality solutions and products that they love.

• Strong analytical thinking and problem solving skills and a willingness to roll up your sleeves to get things done

• Solid understanding of the software development lifecycle

• Strategic thinking and prioritization skills. Ability to make difficult tradeoff decisions, communicate decisively.

• Excellent communication, presentation, and collaboration skills.

• Experience working effectively with cross-functional and across multiple time zones and countries.

• Hands-on experience using tools like Postman for API testing.

• Ability to interpret API documentation and map business requirements to technical flows.

Technical Skills

• Excellent communication skills.

• Strong analytical mindset with experience solving complex system problems.

• Understanding of APIs and system integrations.

• Experience using tools like Confluence, JIRA, Google Docs, Postman.

• Exposure to AI tools for research and productivity enhancement.

Good To Have

Experience in subscription billing or revenue platforms.

Experience working in a customer-facing or consulting-oriented role.