Business Banking Assistant Relationship Manager.Egypt- SMEs.Retail Banking

• To Promote and sell various liability products offered by the bank, aiming to attract low cost deposits from diverse customer segments, and sources current and savings accounts.

• Promote the payment / collection solutions as deemed suitable to the clients’ business model.

• Approach new customers through existing leads, referrals, cold calling etc. and maximizing lead generation.

• Achieves assigned monthly target.

• Expand the trade business with borrowing / non-borrowing clients.

• Offering comprehensive cash management solutions to clients including collections / payment solutions.

• Promote the online banking whenever / wherever applicable.

• Proactively drive new-to-bank business to grow Business Banking presence in the identified target segments in order to achieve the target in Liabilities portfolios to cater for the planned growth.

• Ensure satisfactory account conduct of BB accounts, early rectification of various related issues, in addition to revenues generation.

• To provide Mashreq Bank customer’s financial services which meet customer’s expectations by delivering an unbiased, competent, timely and problem free service.

• Ensure achievement of set liabilities targets on an ongoing basis.

• Enhancing relationship revenue from existing portfolio accounts by cross-selling and up-selling products.

• Attend Monthly/weekly daily sales meetings with ASM and commit to sales targets.

• Ensure customer satisfaction to sell more effectively and expand business accounts & liabilities market share.

• Contact prospect customers on a daily basis, using direct approaches telephone, to meet & set appointments with customers.

• Conduct outside sales calls for potential Customers

• Be a team player and contribute to achievement of goals targets based on MBOs/ KPIs, Also to support and coach new staff to make easier their assimilation in the MB family.

• Resolve complex customer complaints.

• Ensure perfection in documentation preparation and policy adherence.

• Implement and maintain complete control aspects i.e. documentation, periodical dealer /client visits / call reports, and formal / informal market feedback.

• To ensure adherence to product manuals to improve/maintain the quality of the business within acceptable limits.

• To adhere carefully to the compliance programs, procedures & bank policies.

• Provide regular Market feedback to his direct manager in order to improve the quality, performance and competitiveness of the bank’s products and services.

• Provide constructive and constant market feedback on improvement of products, services, processes which may either reduce cycle time or costs or enhance customer satisfaction.

• Minimum 2-3 years of experience in RM role. Should be customer focused, achievement, target & sales oriented.

• Good command in spoken English and either Arabic, also good writing skills in English.

• Strong selling skills is required.

• Ability to work under pressure.

• Problem Solving & interpersonal skills.