Business Manager

At the Lancaster County Food Hub, we’re in the empowerment business. We envision a

Lancaster County that supports and empowers neighbors towards lives of dignity and

stability.

Located in the heart of Lancaster City, the Hub helps neighbors meet their basic human

needs -- free food, clothing, and homelessness outreach services – and support them into

more stable life circumstances in a place that feels like family. We’re here to not only

provide the basics, but to build a little trust, share a little hopefulness, and connect

neighbors to the supportive services they need.

The need for our services is rising dramatically, and that means we're growing. It's an

honor that neighbors are comfortable reaching out to us for help, but that means too many

people in our community are facing hardship. That’s why we’re looking for compassionate,

dedicated professionals to join our team who can bring both skill and heart to the work of

walking alongside those in challenging situations, offering not just resources, but dignity,

hope, and a path forward

Job Summary:

The Business Operations Manager & Facilities Coordinator is responsible for overseeing the day-to-day administrative, accounting, operational, and facility functions of the organization. This role ensures that organizational systems, physical spaces, staff support functions, and operational processes run efficiently and effectively in support of the mission of Lancaster County Food Hub.

Working closely with leadership, program staff, volunteers, vendors, and community partners, the Business Operations Manager & Facilities Coordinator serves as a central operational resource for the organization and helps maintain a safe, organized, and mission-driven environment for clients, staff, and stakeholders.

Essential Duties & Responsibilities

Operations & Administrative Management

• Lead daily administrative and business operations of the organization; develop and maintain efficient operational systems, workflows, and internal procedures.

• Maintain organizational records, related vendor relationships, contracts, policies, and operational documentation.

• Assist leadership with strategic operational planning and organizational initiatives.

• Support Executive Director as assigned

Financial & Budget Support

• Manage accounts payable, accounts receivable (donations and other income), credit card reconciliation, and vendor payment processes; coordinate outsourced accounting partners.

• Work with the Advancement team to ensure timely gift processing and donor acknowledgement.

• Assist with budget preparation, expense tracking, and financial reporting.

• Serve as central contact and coordinator for yearly financial audit and reporting

• Support compliance with nonprofit financial policies and donor restrictions.

Human Resources & Staff Support

• Support HR contractor with employee records management, HR compliance, insurance and retirement management, and onboarding/offboarding processes

• Support volunteer onboarding and operational coordination as needed.

Facilities & Property Coordination

• Oversee the maintenance of facilities; participate in repairs and projects as needed.

• Coordinate building and fleet maintenance, service agreements, repairs, inspections, custodial services, and vendor relationships; ensure facilities' cleanliness is compliant with Serve Safe regulations.

• Develop and implement safety procedures, emergency preparedness, and facilities compliance requirements.

IT Liaison

• Serve as the primary point of contact between the office and IT teams or external vendors.

• Coordinate and communicate technology-related requests, issues, and updates to relevant stakeholders.

• Facilitate communication between departments and IT to ensure timely resolution of technical problems.

• Assist in troubleshooting and follow-up on IT service requests.

• Maintain documentation of IT-related agreements, schedules, and project updates.

Compliance & Governance

• Maintain operational files and documentation related to licensing, inspections, contracts, and compliance reporting.

• Support leadership and Board committees with operational reporting and documentation as needed.

Education, Requirements, and Competences:

• Bachelor’s degree in nonprofit management, business administration, operations, or related field preferred; equivalent experience considered.

• Minimum of 3–5 years of experience in nonprofit operations, office management, basic accounting, facilities coordination, or administrative leadership.

• Experience with bookkeeping, budgeting, vendor management, and organizational operations.

• Knowledge of facility operations, safety procedures, and nonprofit compliance requirements.

• Strong organizational, project management, and problem-solving skills.

• Ability to manage multiple priorities in a fast-paced, mission-driven environment.

• Proficiency in Microsoft Office and familiarity with accounting, HR, and database systems.

• Strong interpersonal and communication skills with the ability to work collaboratively across teams.

• Valid PA Driver’s License

• PA Criminal Background Check and PA Child Abuse are required

Work Environment & Physical Requirements

• Combination of office, warehouse, and community-facing work environment.

• Ability to move throughout facilities and occasionally lift or move supplies up to 25 pounds.

• Occasional evening or weekend work may be required for events or operational needs.

Reporting Structure

• Reports to the Executive Director

• Works collaboratively with program staff, finance partners, HR contractor, volunteers, vendors, and community stakeholders.

If you are a courageous individual who wants to work with a great team and enjoy coming into work every day – We want to talk to you! Please send your cover letter and resume to [email protected].

All Lancaster County Food Hub employees are employed at will. Lancaster County Food Hub is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability, or other protected status.