Business Travel Program Operations Coordinator

Business Travel Program Operations Coordinator

Client Location: Chicago, IL

Type: Full Time/Perm

Note: This position can be fully remote with individuals working in the US (close to CST.

Responsibilities: This role will provide day-to-day operational support for the small to medium sized business travel program and assist with the transition and ongoing support of the new platform. This role will support account management workflows, escalation handling, data validation, system maintenance, and operational reporting

Requirements:

• Bachelor’s Degree (preferred) with a background in hospitality, hotel sales, travel industry operations, or customer support preferred

• Hotel transient sales experience strongly preferred

• 1+ years of experience in hospitality operations, account support, customer service, or related operational roles

• Strong customer service orientation with the ability to independently manage escalations and operational requests

• Experience working within hospitality systems such as Opera, Envision, CRM, PMS, or related platforms preferred

• Proficiency in Microsoft Excel, including data organization, reconciliation, and basic reporting functions

• Strong attention to detail with a focus on data accuracy and process consistency

Preferred Skills:

• Experience collaborating with digital product teams or supporting system implementations

• Exposure to digital launches, platform migrations, or project management activities a plus

• Familiarity with business travel programs, account management workflows, or hospitality distribution systems preferred

Contact:

Ashley Falkenberg | Senior Recruiting Consultant

Forbes Technical Consulting LLC | 343 W Erie St. Suite 520 | Chicago, IL 60654

E [email protected]