Call Center Training Program (Al Ain)

We are launching a Call Center Training Program designed to equip participants with practical skills in customer service and communication within a professional contact center environment. This program is ideal for individuals looking to build a strong foundation in customer experience, develop workplace readiness, and gain hands-on exposure to real call center operations

As a Call Center Operations Support, you will play a vital role in representing e& and ensuring customer satisfaction. Your primary responsibility is to provide front-line customer service, offering prompt and professional assistance to inquiries and resolving issues effectively. You will be the first point of contact, guiding customers and maintaining a positive corporate image. This role is crucial in upholding Etisalat's standards and contributing to efficient operations.

Responsibilities

• Answer customer inquiries promptly, ensuring a high satisfaction rate.

• Resolve customer issues and complaints, providing suitable solutions.

• Offer accurate and timely information to customers, keeping them informed.

• Forward specialized queries to relevant teams for expert assistance.

• Maintain a friendly and professional attitude, representing our brand values.

• Adhere to Etisalat's policies and procedures at all times.

• Document customer interactions accurately for future reference.

• Identify and escalate potential customer service issues for prompt resolution.

• Collaborate with other departments to enhance customer service processes.

• Stay updated with product knowledge and industry trends for accurate information.

Qualifications

• High school diploma or equivalent qualification.

• Excellent communication skills, both verbal and written, in English and Arabic (preferred).

• Strong customer service orientation with a passion for helping others.

• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

• Proficiency in using computers and basic software applications.

• Willingness to learn and adapt to new technologies and systems.

• Excellent problem-solving and critical thinking skills.

• Positive attitude, strong work ethic, and a customer-centric approach.