Client Director

Experience:
14 - 18 years

Work Location:
Chennai&Delhi&Mumbai

Job Description:

The Kissflow Client Director will serve as a strategic advisor and trusted partner to client stakeholders at large enterprise clients, with a focus on driving high-impact digital transformation programs leveraging the Kissflow platform. This individual will balance client consulting, executive relationship management, and delivery oversight—ensuring clients realize maximum value from their investment in Kissflow’s low-code/no-code (LCNC) solutions.

Key Responsibilities

• Advise business and technology leaders on digital transformation strategies and adoption of LCNC platforms, leading to tangible business outcomes.

• Facilitate ideation workshops with diverse business units to identify and unlock value from enterprise-wide transformation programs.

• Bridge the gap between Kissflow's delivery teams and customer stakeholders, ensuring alignment on business goals, solution design, implementation, and adoption.

• Oversee end-to-end delivery of multi-year transformation engagements, managing priorities, timelines, risk, and change management across complex enterprise environments.

• Build strong, trusted relationships with client CXOs, acting as a thought leader and advocate throughout the client’s digital journey.

• Identify and pursue account growth opportunities, including new use cases and expanded adoption of Kissflow’s offerings.

• Conduct regular business reviews, prepare executive-level presentations, and represent Kissflow at client leadership forums.

Required Experience & Skills

• 6+ years of experience in enterprise client management, consulting, or digital transformation leadership preferably for US region

• Consulting background with a Big 4 or tier-1 advisory firm strongly preferred.

• Demonstrated ability to engage and influence C-level stakeholders; outstanding written and verbal communication skills.

• Experience facilitating workshops, delivering executive presentations, and managing change in complex organizations.

• Strong understanding of business process reengineering, requirements gathering, solution mapping, and business-IT alignment.

• Prior experience with low-code/no-code platforms (e.g., Kissflow, PowerApps, Mendix, OutSystems) is advantageous.

• Track record managing large enterprise accounts in sectors such as FMCG, Retail, or Manufacturing is preferred.

• Hands-on technology/technical project management experience is a plus.

• MBA or advanced degree in Business, Engineering, or a related field preferred.

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