Client Events and Engagement Specialist

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Client Events and Engagement Specialist owns the end-to-end orchestration, readiness, and execution of customer and partner engagements within the Utrecht Customer Experience Center (CEC). This role serves as the single-threaded owner for visit execution, and Experience Center operational readiness - ensuring every engagement is technically credible, portfolio-aligned, and executive-ready.

The role blends customer engagement, portfolio presentation excellence, and hands-on Experience Center support, working closely with Portfolio Management, Sales, GTM, and Technical SMEs to deliver high-impact, repeatable customer experiences.

Responsibilities

• Customer Experience Center (CEC) Ownership & Visit Orchestration

• Own end-to-end planning and execution of all Utrecht CEC engagements (virtual and in‑person), including:

• Customer visits

• Executive briefings

• Sales enablement sessions

• Partner and ecosystem workshops

• Act as the primary coordinator across Sales, Portfolio, SMEs, Marketing, and Facilities to ensure seamless execution.

• Ensure on-site presence for (in person or virtual) customer visits, leadership engagements, and large group sessions to maintain readiness, flow, and professional representation.

• Drive pre‑brief and debrief discipline for all visits to capture outcomes, feedback, and follow-up actions.

• Experience Center Technical & Demo Enablement

• Ensure technical readiness of all Experience Center demos, including:

• Device availability and validation

• Demo environments (live, simulated, or hybrid)

• Connectivity, monitoring, and reporting flows

• Act as a first‑line coordinator for demo setup and troubleshooting, working with Portfolio, SMEs and IT partners where deeper technical intervention is required.

• Partner with Portfolio, R&D, and GTM teams to:

• Validate demo accuracy

• Maintain demo relevance to current portfolio positioning

• Retire or refresh outdated scenarios

• Support PoCs, pilots, and roadmap demos in collaboration with GTM and technical specialists.

• Manage Experience Center budget for maintenance and enhancements.

• Metrics, Reporting & Continuous Improvement

• Own CEC performance metrics, including:

• Visit volumes

• Customer types and regions

• Portfolio coverage

• Utilization trends

• Produce and distribute regular CEC status updates and insights to leadership.

• Identify gaps in content, demos, or readiness and proactively drive remediation plans.

• Stakeholder & Cross‑Functional Leadership

• Serve as a trusted partner to:

• Portfolio Management

• Sales Enablement

• GTM & Industry Marketing

• Product and R&D SMEs

• Maintain strong alignment with GTM & Industry Marketing counterparts to ensure consistency across regions and Experience Centers.

• Represent the CEC and portfolio in internal planning, readiness, and leadership forums.

Qualifications

• Diploma or equivalent work experience required.

• 1–3 years experience in a technical support, demo support, lab support, AV/IT support, or customer-facing technical role.

• Video production skills using desktop audio/visual technology.

• Comfortable working hands-on with demo setups and technical equipment.

• Basic understanding of connectivity and troubleshooting concepts.

• Ability to distinguish application issues from infrastructure or connectivity issues.

• Hands-on experience with hardware devices or technical equipment used in demonstrations.

• Familiarity with demo environments, test tenants, or non‑production systems.

• Strong communication skills.

• Organized and detail-oriented.

• Fluent business English skills (Written and spoken).

Nice to Have

• Experience supporting Experience Centers, innovation labs, or demo/showroom environments.

• Working knowledge of software, managed services, or platform-based solutions.

• Experience with dashboards or analytics tools (e.g., Power BI or similar).

• Exposure to banking, payments, self‑service, or financial services technology.

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