Cloud Engineer III

ACCOUNTABILITIES & ESSENTIAL FUNCTIONS

• Identify and troubleshoot issues related to Cloud Applications in a timely manner.

• Ensure the optimal performance and reliability of Cloud based Systems.

• Proactively communicate with business users, stakeholders, technical peers, and project teams.

• Conduct investigations and follow standards to resolve.

• Recommend improvements to the cloud platform.

• Proactively monitor the platform and provide a support response.

• Work within the relevant legislation, policies, and procedures.

• Implement Infrastructure as Code where possible.

• Create and maintain process and procedure documentation.

• Adhere to change control policies and procedures.

• Apply best practice with IAM, RBAC and PIMs.

• Work independently or as part of a team.

• Participate in the On-Call rotation for out-of-hours support.

SKILLS & CERTIFICATIONS

• Skill evaluation: Behavioral (80%)

• Ability to identify, diagnose, and resolve technical or practical problems.

• Experience with a cloud environment (Azure, AWS, GCP, etc.)

• Experience with containerized workloads.

• Foundational Understanding of DNS and networking.

• Knowledge of Infrastructure as Code, Automation tools and runtime environments such as Terraform, PowerShell or Bicep.

• Understanding of Source code repositories like Gitlab or GitHub.

• Understanding of CI/CD tools like Jenkins for Gitlab.

• Microsoft Azure Fundamentals (AZ-900) or equivalent certification (e.g., AWS Cloud Practitioner)

• Understanding cloud native architecture.

Cloud Engineer I

• Bachelor’s degree in computer science, Information Technology, or a related field preferred but not required.

• 2+ years of hands-on experience working as an Engineer or Administrator within IT Operations.

• 1+ years of hands-on experience as a Cloud Engineer or Administrator preferred.

Cloud Engineer II

• Ensure compliance of systems through existing standards and procedures. Identify gaps in compliance and remediate in a timely manner. Recommend changes to improve procedures.

• Routinely work on multiple high priority projects and resolutions in parallel.

• Recommend, deploy, maintain, and operating systems supporting cloud operations such as automation systems – CI/CD Pipeline, code repositories, and management systems.

• Adapt to evolving technical requirements by independently acquiring new skills and certifications relevant to cloud computing.

Requirements

• Bachelor’s degree in computer science, Information Technology, or a related field preferred.

• 2+ years hands-on Cloud Engineer experience required. For internal candidates, experience can be a combination of internal and external experience.

• 3+ years of hands-on experience working as an Engineer within IT Operations.

• Experience with Kubernetes, Docker, or OpenShift.

Cloud Engineer III

• Take a lead role on issues and escalate to appropriate teams and management if required.

• Develop modernization plans where Infrastructure as Code is not possible.

• Provide technical guidance and instruction to the wider technical teams.

• Stay current with emerging Cloud technologies, trends, and best practices to ensure the organization leverages cutting-edge solutions.

• Oversee risk management, high availability planning and architecture.

• Effective communication of Cloud technologies to technical and non-technical stakeholders.

• Drive the adoption of advanced Cloud services and governance frameworks to optimize cost, performance, and compliance.

Requirements

• Bachelor’s degree in computer science, Information Technology, or a related field preferred.

• 4+ years hands-on Cloud Engineer experience required. For internal candidates, experience can be a combination of internal and external experience.

• 5+ years of hands-on experience working in Hybrid technologies as an engineer.

• Microsoft Azure Administrator (AZ-104) or equivalent preferred.