Community Service Executive - Operations

The position is all about people and creating strong relationships and great experiences. CM/PC would be responsible to run operations of 15,000 – 25,000 Sq. Ft. Office Space and handling Revenue over 40 Million INR/Annum The ideal candidate must have good experience in hands-on implementation and effective in building / growing a community while managing Revenue and P&L. Assistant Community Manager will focus on execution of Standard Protocols.

Roles & Responsibilities

1. Profit Center head (including but not limited to):

• ASR and margin analysis

• Expense Control

• Collections

• Renewals

• Vendor management

• Retail Management

• Cost optimization

2. Build and expand community c. Create a collaborative environment amongst our members through events and hyperlocal alliances & partnerships

3. Client satisfaction and service delivery which lead to: a. Maximum renewals at the budget seat price b. Maintain above target CSAT score c. Every member being a Brand Ambassador for AWFIS

4. Training and People development a. Guided Practice & Coaching to sub-ordinates and Facility Team b. Self-development & Readiness for next level : Shadow Community Manager

5. Vendor Management a. Conformance to Purchase-to-Pay process

6. Facilities Management a. Ensure Upkeep of the Centre b. Diligent towards Preventive Maintenance Calendar c. Adherence to Compliances & Protocols d. Adapts to Environmental-Socio-Governance nuances diligently

7. Execution of activities directed towards Client Engagement & Brand Initiatives, CSR

8. Execution of all Company Driven ideas and initiatives

9. Team Player a. Collaborate within Team & other stakeholders to drive execution

We are looking for Candidates with:

• Exemplary Customer service skills and record

• An extrovert personality

• Aware and with keen interest in current affairs

• Ambition and drive to demonstrate continuous upgradation in skills and knowledge

• Enthusiasm and demonstrating noticeable participation

• Key skills in Relationship Management, Operations, Cost & Revenue Management.

• With a hunger to grow with a 2 year focus on managing additional/ increased responsibility

• Excellent written and verbal communication

• Belief in Extremely strong Process execution

Eligibility:

• Minimum experience of 3-5 years.

• Should have managed an annual revenue of a minimum of 2.5 million INR.

• Worked at a Revenue Centre in the last 2 years.

• Proficient with MS Spreadsheet

• Excellent communications skills

• Graduate in any stream, ** MBA preferred. ** Should be familiar with local language. ***Member of Community Service Club, Social and Focused Groups/ Club/s,