Consumer Services Specialist

Title: Consumer Services Specialist

Location: Remote

Compana Pet Brands is a global leader in pet care and nutrition dedicated to enriching the lives of pets and their families today and for generations to come.

We are actively seeking a Consumer Services Specialist to join our growing organization and help us Nurture What You Love!

This role's primary responsibility will be serve as a brand advocate and will respond to questions, complaints, and comments in a courteous, professional, and timely manner, helping to ensure consumer satisfaction. This role will also contribute to continuous improvement of process in support of cross-functional collaboration and information sharing.

As our Consumer Services Specialist, you’ll make an impact by:

• Receiving and responding to consumer contacts via inbound calls, email, live chats, social media, mail, and other platforms.

• Managing concerns and issues in a friendly, professional, and efficient manner while guiding and educating consumers to resolution.

• Educating consumers in product selection and proper use.

• Supporting communication and information sharing with internal stakeholders (i.e. Operations, Marketing, Technical Services):

• Logging all consumer contacts and case correspondence into CRM software in an accurate and timely manner.

• Contributing feedback and suggestions to process improvements or other opportunities for improving the consumer experience

• Participating in stakeholder discussions or special projects as requested.

What you need to succeed:

• High School Diploma required, some college preferred .

• 1-3 years direct experience in providing consumer/customer support, in the consumer packaged goods industry preferred.

• Proven competency with data management software.

• Excellent written and oral communication skills.

• Consumer-centric approach to all consumer interaction.

• To better ensure for the operational performance and safety of the business and the individual, the ability to understand and follow written and verbal instructions in English is required.

What we have for you:

• A growing team making a difference in the lives of pets and pet families.

• Great work/life balance with PTO, paid holidays and more!

• Medical, dental, vision and an employee assistance program to support your well-being.

• 401k with company match.

• Casual work environment with a focus on teamwork.

• Paid parental leave.

• Opportunity to enroll in voluntary pet insurance and access to free 24/7 veterinary tele help line.

To learn more about us:

https://companapetbrands.com/careers

Disclaimer: This description is representative only and is not exhaustive of the tasks this position may be required to perform.

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