Country Lead Malaysia

The Country Lead – Malaysia is a hands-on leadership role responsible for guiding national strategy and execution through deep understanding of ride-hailing frameworks and marketplace dynamics. The role embeds market and competitor intelligence into country-level planning, goal setting, and decision-making, resolves complex, high-stakes challenges through structured problem-solving and cross-functional alignment, and drives operational and process excellence.

Responsibilities

• Develop and implement operational standards and best practices in alignment with global strategy

• Facilitate collaboration between country, regional, and central teams to drive execution and knowledge sharing

• Lead automation and workflow optimization initiatives to scale operations efficiently

• Oversee high level operational escalations and ensure resolution with continuous improvement mindset

• Marketplace Supply Management Monitor supply demand balance and key driver funnel metrics, identifying drop offs and guiding funnel optimizations

• Collaborate with DOPs and Marketplace Efficiency teams to drive pricing, monetization, and performance strategies

• Analyze and optimize revenue streams and ensure alignment with country financial targets and company goals

• Expansion Launch Management Lead market expansion efforts, including city/product launches and regulatory compliance

• Coordinate cross functional efforts for timely and compliant market entry

• Support area teams in resolving launch challenges and ensuring market readiness Product Customer Experience

• Gather market insights to shape product development and localization

• Oversee implementation and rollout of new features and tools across markets

• Monitor product adoption and performance, ensuring alignment with local user needs

• Partnerships Public Affairs Guide strategic partnerships and negotiations to support business growth

• Align partnership initiatives with country expansion strategies and monitor performance

• Represent the company in public forums, manage PR strategy, and collaborate on crisis communication when needed Risk, Compliance Government Relations Lead country level risk mitigation strategies and ensure regulatory compliance

• Collaborate with GR/legal teams to monitor changes in policy and align operations accordingly

• Ensure local GR efforts are in sync with overall company policies Quality Customer Support

• Monitor service quality standards and technical support performance across the country

• Facilitate best practice sharing, escalations, and continuous service improvement

• Lead coordination of customer incident management and support tool implementation

Qualifications

• 5 years of experience in operations, general management, or marketplace leadership roles.

• Strong track record in leading cross functional teams and managing in high growth environments.

• Experience in ride hailing, e commerce, or other platform based businesses is required.

• Demonstrated ability to resolve complex problems and drive scalable solutions.

• Deep understanding of local market dynamics, user behavior, and regulatory environments.

• Strong communication, negotiation, and stakeholder management skills.

• Fluent in Malay Bahasa and English

Conditions & Benefits

• Health insurance and life insurance included

• Hybrid work mode and flexile schedule

• Access to professional counseling services including psychological, financial, and legal support

• Diverse internal training programs

• Partially or fully payed additional training courses

• All necessary work equipment