Current Employment Opportunities

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Who We Are

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Where We Are

In Toronto, conveniently located next to Wilson Station

Frequently Asked Questions

Questions? We have answers.

About eCustoms

Leveraging technology, our expert team of international trade and technology professionals develop, provide and support world-class global trade solutions that optimize the way organizations do business across borders. Our hi-tech solutions not only increase the overall efficiency of commercial processes, but also help ensure businesses remain compliant with export, trade and financial regulations.

And we’re looking for someone like you to join our team!

Our current openings

View full job descriptions below.

Experienced Client Success Representative

Who You Might Be

We are a large, established, successful, technology company and are expanding our Client Success Department. We are looking for people with a passion for helping others and a strong Client Success focus. You possess a positive, “can-do” attitude in order to get things done efficiently, and you love to learn new things and seek out opportunities to “leave it better than you found it.”

Your Role

Reporting to the Manager of Client Success, you will be part of a high-achieving and agile team and become a key contributor to our growth. You will work directly with our clients, helping them get the most out of our solutions, and will proactively foster and grow relationships with them.

The Client Success Representative’s ultimate goal will be to maximize customer engagement while providing excellent customer service.

What You Get To Do

• Manage your portfolio of accounts and become a trusted advisor to our clients

• Cultivate and nurture customer relationships with key advocates and decision makers by proactively conducting outbound calls to fully understand their processes and requirements, in order to provide outstanding customer service

• Actively increase product knowledge as our offerings evolve to address customer inquiries knowledgeably and efficiently and to better serve our ever-changing market

• Drive product adoption and maximize customer retention

• Assist with new client on-boarding including training and best practices

• Assist with renewals

• Identify and escalate potential solution expansion opportunities

• Contribute in the creation of educational content

• Keep informed of our product line and industry trends that may impact client requirements

• Follow department procedures and processes to achieve operational, productivity and quality objectives

Knowledge, Skills and Abilities

• You have 3 – 5 years’ experience as a Customer Service Representative, Account Manager or similar role

• You are team-oriented and have a demonstrated ability to work well in a closely-knit team

• You have a track record of taking initiative, being solution-oriented, and getting up to speed on complicated issues quickly

• You have exceptional presentation, written, and oral communication skills

• You have strong organizational & time-management skills

• You are interested in technology

• Computer savvy with proficiency in MS Office. Proficiency in a CRM solution is an asset

• You have a post-secondary education

What’s in it For You?

Our office culture is friendly, positive and professional. We work in a bright and attractive modern space that includes a fully-stocked kitchen on every floor of our four-story building. Our office is an easy commute from most places in the GTA. We are a five-minute walk from the subway, walking distance to amenities and free parking is provided for those who prefer to drive.

We offer competitive salaries, have a good employee benefit plan and excellent opportunities to grow within the organization.

Who We Are

We deliver powerful, robust and cost-efficient compliance solutions that are made possible through our commitment to excellence and innovation, and we’ve been doing it for over 35 years. Since our inception, we have made it our business to embrace globalization and the impact that the universal use of technology has on the way we conduct business. We have maintained the firm belief that technology also plays a leading role in managing the complexities of international trade and this has resulted in the creation of our export, trade and financial compliance solutions that allow organizations to more easily conduct business in a challenging regulatory landscape.

Interested?

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SQL Developer

Job Description

eCustoms is growing and looking to add an SQL Database Developer to our team, to work in a software development setting, helping to create and support state-of-the-art business applications.

The Database Developer’s role includes original development, performance tuning, optimization, and troubleshooting. The individual in this position is responsible to the company development groups for all key database operations.

The Database Developer will in addition evaluate and advise on all technology components, such as software, hardware, and networking capabilities, for database management systems and applications.

Duties and Responsibilities

• Design and deploy data table structures, forms, reports, and queries

• Conduct research and make recommendations on database products, services, protocols, and standards in support of procurement and development efforts

• Coordinate and work with other technical staff to develop relational databases

• Identify inefficiencies in current databases and investigate solutions

• Diagnose and resolve database access and performance issues

• Plan and coordinate data migrations between systems

• Develop, implement, and maintain change control and testing processes for modifications to databases

• Development and maintenance of the database stored procedures, views and functions for hosted web applications

• Ensure all database systems meet business and performance requirements

• Produce ad-hoc queries and develop reports to support business needs

• Creation and maintenance of technical documentation

Qualifications

To perform the job successfully, an individual should have the following education, competencies and experience: