Customer Advocacy and References Program Manager, North America

Title: Global Customer Advocacy & References Program Manager

Location: Remote

Role Overview

We are looking for a Global Customer Advocacy & References Program Manager to build and scale a global customer advocacy program that turns customer success into compelling proof points, supports sales, and strengthens our market credibility.

This role will own the end-to-end program, from creating customer stories to enabling sales with references and driving joint customer promotion.

Key Responsibilities

• Build and manage a structured, global customer advocacy and references program

• Define processes, governance, and KPIs to scale the program

• Drive creation of:

• In-depth case studies (outcome-driven)

• Customer success snapshots (1-slide KPI stories)

• Short customer videos

• Ensure alignment with messaging and sales priorities

• Build and manage a customer reference directory to serve sales efforts

• Support sales with relevant references for active deals

• Manage reference requests and customer engagement

• Develop relationships with key customers for executive references and advisory programs

• Drive joint customer promotion: events, speaking opportunities, Webinars, podcasts, interviews and joint PR on key milestones

• Partner with Sales, Customer Success, Product, and Marketing

• Ensure advocacy assets are accessible and actively used

Requirements

• 5+ years in customer marketing, advocacy, product marketing, or customer success

• B2B experience within a SaaS environment

• Experience in marketing within a Born in Cloud environment

• Experience managing customer references and/or advocacy programs

• rong storytelling and communication skills

• Ability to work cross-functionally and drive execution

At Sapiens, we are dedicated to building a diverse, equitable, and inclusive work environment. We believe that diverse perspectives, backgrounds, and experiences make us stronger and more innovative. We are committed to creating a culture where every individual is valued and can thrive regardless of their race, ethnicity, gender, age, sexual orientation, gender identity, religion, disability, or any other characteristic.

Sapiens is an E-Verified & Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.