Customer Experience Transformation
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Customer Experience
Transformation
Enhance customer satisfaction and loyalty through engaging and relevant customer experience.
The Value
We Bring
Customer journeys today are complex, non-linear, and hyper-personalized. Brillio’s AI-powered holistic approach to customer experience transformation delivers real business outcomes by tailoring interactions across every digital touchpoint. Our data-driven CX transformation services have fueled measurable impact, including a 50% growth in Ecommerce revenues, 42% increase in repeat purchases, and 48% reduction in lead nurture time.
We collaborate with top platforms like Adobe and Salesforce to deliver at scale across 8 core dimensions: CX Strategy, Journey Innovation, Omnichannel Customer Engagement, Front Office Transformation, 360-degree Customer Profiles, Frictionless Brand Experience, Listening Systems, and Experience Innovation.
Fuelling Success:
Our Powerhouse Capabilities
CX Design
Elevate the customer experience with meticulously crafted, human-centric, and data-informed journeys that are seamlessly orchestrated with unparalleled speed and unwavering agility.
Customer Engagement Platform
Leverage a suite of agile Omni strategies and digital platforms that empower the complete end-to-end customer lifecycle, from Awareness and Consideration to Purchase, Retention, and Advocacy.
Customer Engagement Platform
Explore
Front Office Transformation
Empower employees and partners to champion excellence across every customer touchpoint, spanning Marketing, Sales, Service, Fulfillment, and Finance through cutting-edge tech solutions and streamlined processes.
Front Office Transformation
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CX Analytics
Gain profound insights through Voice of Customer (VOC) analysis. Employ analytics that meticulously gauge the customer impact, allowing for a perpetual enhancement of your CX Strategy.
Amplifying disruption:
Our Point Solutions
AEM Migration to Cloud Service
Maximize your ROI from Adobe investments, accelerate time to market, and drive innovation with our tailored solution, accelerators, and factory model.
MarTech Managed Service
Optimize your marketing technology stack, enhance data management, improve customer engagement, and provide personalized experiences with granular insights.
Commerce Managed Services
Enhance business value and reduce the cost of maintaining eCommerce applications by leveraging best-in-class SRE practices powered by digital analytics.
Digital Maturity Assessment
Utilize tailored roadmaps to enhance digital maturity and fast-track time to market with our in-house accelerators for UX, Marketing, Commerce, Front Office, and Customer 360.
SaaS Modernization
Align your business processes with contemporary subscription and consumption-based revenue models through an end-to-end comprehensive transformation solutions.
Salesforce Managed Services
Provide scalable and secure support and maintenance for your Salesforce systems utilizing cutting-edge in-house accelerators.
Salesforce ROI Accelerator
Facilitate the implementation and management of the Salesforce suite to achieve optimal return on investment.
MuleSoft API & Integration Assessment Framework
Enhance API and integration implementation through our MuleSoft Assessment Framework and holistic approach.
Org Optimization & Consolidation
Analyze the existing Salesforce ecosystem & suggest data-driven recommendations to reap maximum benefits from your Salesforce investments.
CPQ
Enable quick and error-free quote creation through customer-specific guided selling and product recommendations.
Commerce Solutions
Transform the shopping experience across all sets of customers – B2B, B2C, or B2B2C, by building seamless integrations with the entire Commerce ecosystem.
CX Strategy
Leverage a one-stop shop for all high-impact CX strategy needs, from CX Blueprinting, Empathetic Design, and CX Maturity Assessment to Platform Evaluations and CX Monitoring.
Change Management
Implement proven change methodologies and frameworks that break silos and improve customer experience substantially and sustainably.
Awards & Recognition
Product Challenger in ISG Provider Lens™ Salesforce Ecosystem Partners
Major Contender in Everest’s Digital Interactive Experience Peak Matrix
Winner of the ‘iF DESIGN AWARD’ for Best Service Design
Winner of India’s Best Design Awards for Best Design Studio at the POOL Show
Synergy in Action:
Our Ecosystem of Trusted Partners
Forward-Looking
Thoughts and Compelling Stories
Case Study
• Retail & CPG
Wolverine’s Salesforce Commerce Cloud platform gets an uplift
Wolverine’s Salesforce Commerce Cloud platform gets an uplift
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Thought Leadership
• Technology