Customer Service Assistantant

We keep on growing. Grow with us!

At Mouser Electronics, Inc., we are looking for team players who thrive in a fast-paced, international environment and enjoy variety in their day-to-day work. Join our High Wycombe Customer Service Team and play a key role in bringing our business forward and contributing to our continued success.

Customer Service Assistant (f/m/d)

What to expect:

The Customer Service Assistant will be responsible for providing service excellence and supporting department objectives by entering and retrieving data through custom or other software, and supporting customer service initiatives.

• Provides the best possible service and support to customers through mediums such as web, email, chat and fax.

• Processes customer orders, quotes and other information by entering into company systems.

• Researches and expedites customer requests.

• Supports the local Customer Service team, and provides support for other teams when needed.

What we are looking for:

• Initial experience in customer service or support is advantageous.

• Desire and ability to interact directly with customers and carry out correspondence in a professional and courteous manner.

• Excellent written and verbal communication skills in English.

• Profound MS Office skills, experience with an ERP system would be helpful.

• Ability to work under deadlines and interact with people at all levels.

What we offer:

A long-term perspective with responsible tasks and attractive development opportunities in a dynamic team. You can also expect:

• 25 days annual leave, (increasing with service to 30 days) plus bank holidays

• Family Friendly policies

• Free parking

• Hybrid working

• Enhanced company pension

• Enhanced Sick Pay

• Employee recognition program

• A wide range of training opportunities through our Mouser University

• Cycle to work scheme

• Company funded Health Cash Plan

• Friend and Family Referral Bonus

• Annual Performance appraisals

• Death in Service Benefit (you may wish to term this as Life assurance)

• Access to Employee Assistance Programme (EAP)

Our office is located at the following address:

Mouser Electronics

Artisan Building

Hillbottom Road

High Wycombe

Bucks. HP12 4HJ, United Kingdom