Customer Service Supervisor

GROWING WHAT MATTERS STARTS WITH YOU

Corteva Agriscience™, the world's first dedicated agriculture start-up, serves to enrich the lives of those who produce and those who consume, ensuring progress for generations to come. Our employees fulfill this purpose everyday by building/participating in an inclusive culture where we encourage each other to stay curious, think differently, act boldly and do what's right for our customers, our co-workers, our partners and our planet. With over 20,000 team members from 130 countries, innovating in 140 world class R&D facilities, we have the resources, leadership heritage and partner ecosystem to make a meaningful impact now and into the future.

#GrowWhatMatters

We’re looking for a Customer Service Leader in Sofia, Bulgaria.
You will be responsible for supporting the Bulgarian Customer Service team to ensure customer satisfaction, increase productivity of the team and guarantee smooth operation.

You Will Be Part of a Growing Team
You will take guidance from the Commercial Unit Customer Service leader and will be working closely with the CS Representative team in the country. You will hold some operational tasks and responsibilities but will be mainly responsible for supporting, training, developing and coaching CSRs, providing ongoing training and support to ensure effective business continuity and high level of customer satisfaction at all the time.

Your Challenge

• Drive operational effectiveness through continues process improvement and training (Rebates, Invoicing, and Consignment etc.).

• Assist CSRs with their needs, resolves concerns and difficulties in use of tools and processes.

• Support Country CS team in identifying improvement opportunities and create culture of continuous improvement.

• Coach CSR's to provide excellent customer service to all customers and to meet company service goals.

• Accountable for identifying improvement opportunities and implementing action plans to address any issues within the customer Service team.

• Evaluate and create an implementation plan for new support tools and a more proactive approach.

• Management of processes, support systems and reporting.

• Facilitate the work process for working closely with other divisions to ensure customer satisfaction, increased efficiency and business results.

• Initiates and completes or facilitates process improvement projects

• Constantly experiment with new methods of improving customer support.

Key Stakeholders and Interactions
Internal: CS Leader network, Interacts with more senior and broader network of internal Corteva partner functions, e.g. Europe CS lead, Country and CU commercial leads, Regional Supply Chain partners, SC warehouses and logistics, Credit, Data management team, Regional SMEs, HR.
External: Customers, Commission agents, Distribution Warehouse, Carriers.

Location:
Sofia, Bulgaria.

Qualifications
To Grow What Matters, You Will Need

• Strong Customer Service experience preferred.

• Very strong coaching skills.

• Self-starter- motivated to take on undefined challenges.

• Strong written and verbal communication.

• Well organized, must be able to manage multiple assignments simultaneously.

• Strong technical skills (SAP, MS office, reporting tools).

• Minimum 3 years of experience in Customer Service or related departments.

• People leadership experience.

• Fluency in English and Bulgarian.

Who Are We Looking For?

• Curious, bold thinkers who want to grow their careers and be part of a winning team.

• Market shaping individuals who want to transform the agriculture industry to meet the world’s growing need for food.

• Collaborators who thrive in a diverse, inclusive work environment.

• Innovators who bring initiative and fresh ideas that drive our business into the future and make us an industry leader.

Growing What Matters Starts With You… What Can We Offer To Help You Grow?

• Opportunity to be part of a global industry leader working to discover solutions to the most pressing agricultural challenges of our time.

• Challenging work assignments that grow your skills, capabilities and experiences.

• Diverse, inclusive work environment where employees bring their whole selves to work and feel heard, valued and empowered.

• Dedicated and customized resources to help grow your professional skills, industry expertise and personal perspectives.

• Support the health and well-being of every employee by offering world-class benefits, meaningful work and competitive salary.

Corteva Agriscience is an equal opportunity employer. We are committed to embracing our differences to enrich lives, advance innovation, and boost company performance. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, military or veteran status, pregnancy related conditions (including pregnancy, childbirth, or related medical conditions), disability or any other protected status in accordance with federal, state, or local laws.