Customer Service Support

POSITION RESPONABILITIES:

Communication with clients to inform about order status (scheduling, delivery, replenishment)

Together with Planning, work on meeting delivery commitment dates to clients

Customer service, being the main contact in the company

Ensure communication (prioritization) of delivery scheduling to clients

Analysis of estimated cost of the process, related to Customer Service and Planning

Analysis of the process together with Planning for improvements and implementations of this

Support to the Materials department to ensure correct compliance with internal processes

Keep data updated such as material, clients, dates and Oracle system

KPI´s compliance

English intermediate

Industrial Engineer, Bachelor of Administration or related

Computational programs, Advance Oracle

Knowledge of Customer Service, Assertive Communication, Negotiation, Planning, Teamwork

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing