Customer Solutions Consultant
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Apty Software Pvt. Ltd. | Full time
Customer Solutions Consultant
Hyderabad, India | Posted on 12/12/2025
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Job Information
• Date Opened 12/12/2025
• Job Type Full time
• Industry Technology
• Work Experience 5+ years
• City Hyderabad
• State/Province Telangana
• Country India
• Zip/Postal Code 500003
Job Description
Job Title: Customer Solutions Consultant
Location: Hyderabad, India - In Office
Work Hours – 2:00 PM to 11:00 PM IST Role
Summary
We are looking for a dynamic
and customer-focused Customer Solutions
Consultant to join our team. In this role, you will be the primary Subject Matter Expert (SME) for Apty’s
clients, serving as the key liaison between our customers and internal teams.
You will oversee customer implementations, design tailored solutions based on
business requirements and ensure that customers achieve their desired outcomes
and ROI using Apty.
This role requires a
proactive, empathetic, and analytical professional who thrives in a challenging
environment, excels in communication, and demonstrates a strong ability to
handle customer needs effectively.
Responsibilities
Customer Engagement and Support
• Act as the primary SME and trusted advisor for customers
throughout their journey with Apty.
• Develop strong, empathetic
relationships with customers, ensuring a deep understanding of their business
needs, goals, and pain points.
• Manage day-to-day customer
interactions, addressing queries, resolving challenges, and ensuring a positive
experience.
Customer Implementations and Solution Design
• Lead and manage end-to-end customer implementations,
ensuring timely and successful deployments.
• Gather, analyze, and document
business requirements from customers to design customized, customer-centric
solutions.
• Develop tailored solutions
leveraging Apty’s platform capabilities, focusing on feasibility, scalability,
and alignment with customer goals.
• Collaborate with internal teams
(e.g., Product, Engineering) to resolve technical challenges and deliver on
customer expectations.
ROI and Customer Success Metrics
• Define, track, and ensure that
customers achieve measurable ROI from Apty’s solutions.
• Regularly track and manage Customer Health Scores, identifying
risks and developing mitigation strategies to improve customer satisfaction and
retention.
• Monitor and report on key performance indicators (KPIs) to
measure solution effectiveness and client success.
• Partner with Account Management
to facilitate renewal discussions and upsell opportunities by showcasing value
delivered. Problem-Solving and Crisis
Management
• Act as the first line of support for escalating issues, handling complex
customer challenges with professionalism and efficiency.
• Proactively identify potential
risks to customer satisfaction and address them promptly.
• Thrive in high-pressure
situations, maintaining composure while working collaboratively with internal