Customer Success Executive

Customer Success Executive

We are seeking a proactive Customer Success Executive to manage customer queries, analyze needs, and provide tailored solutions. You'll derive key metrics to understand customer behavior, identify at-risk clients, and guide them in using our platform effectively. This role requires collaboration with product and data teams to enhance the customer experience.

Key Responsibilities:

• Manage and resolve customer inquiries via email and phone, offering prompt, empathetic solutions.

• Track key metrics to understand customer behaviour and identify risks.

• Guide customers on media industry trends and optimise their platform usage.

• Collaborate with product and data teams to address customer needs and suggest features.

• Maintain deep product knowledge to accurately answer customer questions.

• Build trust and resolve issues with ownership and accountability.

Software Experience:

• HubSpot, Customer Support Platforms, Analytics and Reporting tools

Qualifications:

• Experience:3-4 years in customer success or client servicing.

• Preferred Education: BMS, Mass Communications.

• Strong written and verbal communication skills.

• Customer-focused, with an interest in media and technology.

• Attention to detail and problem-solving skills.

Write to us

If this role has peaked your curiosity and you would like to join us, please write to us at

[email protected]

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