Customer Success Intern

We are in need of a motivated Customer Success Intern to support the global Customer Success Team in providing best in class Customer Support to Jeeves clients. This role will be hands-on, and strategic and will serve as the key point person for establishing and maintaining strong relationships, driving adoption, retention and growth.

Location: This role is based out of Mexico City, Mexico, and is a full-time hybrid position where it is required to come into our office in Roma Norte.

Job Responsibilities:

• Provide Best in Class Support to our global portfolio

• Dedication to improving the customer experience, being the voice of the customer internally, and retaining as many customers as possible

• Manage and raise tickets with technologies, usage of Zendesk, Hubspot, Linear

• Incentivize spend increase to existing companies (Portfolio management)

• Document processes and enhancements to the internal team

Requirements:

• 1+ years of experience in support roles

• Mandatory fluency in English and Spanish, Portuguese is a plus

• Preferable experience in Zendesk Platform /Hubspot

• Advanced communication skills (written and spoken)

• Curious about the details on how the business operates

• Self-starter, proactive and highly motivated

• Team player and very hands on

• Agile and able to pivot quickly with the changing environment