Customer Success Manager

NOTICE OF JOB OPPORTUNITY

TITLE: CUSTOMER SUCCESS MANAGER

DUTIES: Lead strategic initiatives by coordinating execution across Customer Success, Sales, Engineering, Product, and Support teams, using project tracking tools such as Rocket Lane, Asana, and ServiceNow. Lead Customer Success, Sales, and Product efforts to set up customers for success and present the product roadmap, including requested features. Develop and enhance OEM partner onboarding and value delivery assets that outline every stage of the customer journey, from initial setup to go-live. Design post-launch governance models, including SLA (Service Level Agreement) alignment, risk tracking dashboards in Databricks, and escalation workflows using ServiceNow. Create business review frameworks (QBR & EBR) and executive success summaries using Salesforce reports, dashboards, and shared slide templates. Develop and maintain internal documentation for Success and Support readiness, field enablement, and onboarding SLAs. Define long-term OEM success operations, reporting workflows, and scalable templates. Skills; Rocket Lane, Asana, ServiceNow, OEM, SLA, QBR & EBR. Must be willing to travel and/or relocate to the company’s various worksites throughout the U.S., including the corporate office located at 400 Concar Dr, San Mateo, CA 94402. Each trip is expected to last from a few days up to a maximum of one week. Send resume to SimpleDataLabs Inc dba Prophecy, 3790 El Camino Real, Unit #688, Palo Alto, CA 94306.

REQUIREMENTS: Master’s degree in Information Systems, Computer Science with 2 years of experience in a job title with similar duties and skills.

SALARY: $179,421.00/Year

HOURS: 40 hours/week, Mon- Fri, 9:00am – 5:00pm

JOB LOCATION: SimpleDataLabs Inc dba Prophecy, 3790 El Camino Real, Unit #688, Palo Alto, CA 94306.

CONTACT: Erin Vicente, Operations Manager

Phone: (650) 668-2225

DATE POSTED: 03/24/2026 ; DATE REMOVED: ___________; RESULTS: __________

This notice is being posted in connection with the filing of an application for permanent Alien Labor Certification under PERM regulation. Any person may provide documentary evidence bearing on the application to the Department of Labor Address below:

United States Department of Labor

Employment and Training Administration

Atlanta National Processing Center

Harris Tower

233 Peachtree Street, N.E., suite 410

Atlanta, Georgia 30303

_____________________________ 03/24/2026

Erin Vicente, Operations Manager