Customer Success Team Lead

Customer Success Team Lead

What is Clutch

Clutch is the leading global marketplace of business service providers, featuring over 310,000 B2B companies across 154 countries. Each month, over a million business leaders use Clutch to find the right service providers for their needs. Clutch has been recognized by Inc Magazine as one of the 5000 fastest-growing companies in the United States for the past 6 consecutive years and has been listed in Deloitte’s North America Technology Fast 500.

Who We Are

Our global team of builders make our mission and growth possible. We come from many countries and believe that celebrating what makes us different creates a resilient and positive culture. Leading with empathy and an open mind are key to uncovering brilliant solutions.We promote diversity, equity and inclusion by weaving it in all of our processes, from our hiring practices and benefits plans to our employee-led and executive-sponsored DE&I committee. Clutch has been recognized by workplace culture site, Comparably, as a best company for career growth, work-life balance, and diversity.

Who We Are Looking For

Clutch seeks a Customer Success Team Lead in Washington, DC. Responsibilities include ensuring the operational effectiveness of Clutch’s engagement with both new and existing customers by maximizing their visibility and ROI on Clutch through leveraging platform insights with a deep understanding of B2B search behavior, competitive positioning, and digital campaign performance. This position standardizes service delivery, drives execution of customer retention strategies, and contributes to the continuous optimization of onboarding, support, and lifecycle management processes. As part of the Revenue team, the Team Lead provides technical guidance in onboarding workflows, oversees the resolution of high-complexity customer issues, and delivers structured mentorship to Customer Success team members.

Qualifications:

• Bachelor’s Degree in Marketing, Business Administration, or closely related field

• 10 months of employment experience in marketing

• Ability to work a hybrid schedule in the DC office

What Clutch Offers:

• 401(k) up to 5% Match, 100% Immediate Vesting

• Cigna Medical, Dental & Vision

• Life Insurance

• Short-Term and Long-Term Disability Benefits

• Fertility Benefits

• ComPsych Employee Assistance Program, Ginger Mental Health Benefits, and Talk Space On-Demand Mental Health Benefits

• Commuter Benefits

• Paid Time Off

• 15 vacation days, 12 holidays, 3 flexible holidays, 2 community service days, 2 mental health days

• While working in the office, a well-stocked pantry, fridge, and bi-weekly catered lunches

• Structured Learning and Development Opportunities

• Business Casual Work Environment

We are pleased to offer a comprehensive range of benefits to our full-time employees, which includes health, life, disability, and retirement plans, as well as paid time off for mental health, community service along with vacation, sick and safe leave, and holidays. Additional benefits and incentives may also apply, which will be communicated during the hiring process.

Salary at Clutch is determined based on factors such as relevant qualifications, experience, and the market. For this position, we expect a base salary range of around $60,000 to $100,000.

Clutch Co. is an Equal Employment Opportunity employer. We consider all qualified applicants without regard to race, traits historically associated with race (including hair texture, hair type and protective hairstyles), religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, military or veteran status, physical or mental disability, personal appearance, genetic information, marital status, political affiliation or activity, credit information, status as a victim or family member of a victim of domestic violence, a sexual offense, or stalking, or any other characteristic protected by applicable law. Clutch participates in E-Verify.

Clutch Co. is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Applicants with disabilities are invited to advise Clutch Co. of any reasonable accommodations needed in the application process by contacting us at [email protected].

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