Customer Training Consultant - Credentialing

The Customer Training Consultant plays a critical role in enabling clients to maximize the value of symplr solutions. This position combines expertise in adult learning principles, healthcare compliance, and SaaS technology to deliver impactful, learner-centered experiences. By leveraging innovative training methods and tools, the consultant ensures successful product adoption, operational efficiency, and regulatory compliance across healthcare organizations.

Please note: Healthcare industry and credentialing verification experience is required for this role.

• Promote client product adoption and best practice utilization of symplr solutions through learner-centered training experiences.

• Apply adult learning theory and best practice training delivery methods while leveraging learning technologies and tools.

• Acts as a subject matter expert for assigned products and services

• Collaborates with cross-functional teams to improve client training experiences

• Conducts and coordinates training activities (onsite and virtual) to support clients or internal teams

• Collaborates with internal teams to provide feedback regarding curriculum delivery experiences

• Serves as a subject matter expert for assigned products and services

• Partners with Instructional Design and Learning Technology teams to review new training curriculum

• Effectively communicates and executes best practices for internal and external training engagements

• Advises on best practice functionality and processes to assist clients in integrating symplr solutions with their organization’s business practices

• Continually grows product, functional, and industry knowledge through training, research, and collaboration

• Works collaboratively with other departments to deliver exceptional client service

• Adopts department operational standards and procedures to maximize team efficiencies

• Ensures timely completion of administrative activities

• Other duties as assigned

• Bachelor’s Degree required

• Minimum 2 years of training, teaching, or instructing experience required

• Healthcare industry and credentialing verification experience required

• Strong presentation, written, and verbal skills

• Strong technical aptitude including proficiency in Microsoft Office applications

• Ability to work autonomously, while part of a larger project team

• Demonstrates effective communication and critical thinking skills

• Ability to effectively multi-task and manage multiple deadlines

• Independent learner

• Works well in a fast-paced, innovative environment

• Skilled in evaluating training effectiveness and leveraging data analytics for continuous improvement

• Knowledge of adult learning theory and instructional design best practices

• Exceptional communication and presentation skills for diverse audiences

• Analytical and problem-solving mindset for complex healthcare workflows

• Ability to deliver engaging, interactive learning experiences using blended learning approaches

Desired Skills and Qualifications:

• Experience with SaaS platforms and cloud-based technologies

• Adaptability and resilience in fast-paced, high-growth environments