Infifresh Foods Limited | Full time

Software Development Engineer

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Job Information

• Department Name IT & Cyber

• Date Opened 11/03/2025

• Industry Logistics

• Job Type Full time

• Education B.Tech

• Job Category Desk Job

• Work Experience 1-3 years

• City Bangalore North

• State/Province Karnataka

• Country India

• Zip/Postal Code 560002

Job Description

Role Overview

We are looking for a motivated Junior ITSM / ITAM Developer to support the implementation of Freshworks (Freshservice) as our central IT service management platform across India, USA, and Europe. This role is ideal for someone early in their career who is eager to learn ITSM processes, develop automation workflows, and build basic APIs or scripts to integrate multiple ITSM tools into a unified system.

The candidate will work closely with senior ITSM architects, process owners, and global IT teams to support integrations, data migrations, and service management workflow design.

Key Responsibilities

1. Support ITSM Platform Integration

• Assist in integrating multiple ITSM tools into Freshworks using APIs or no-code/low-code tools under guidance.

• Help with data extraction, cleaning, and formatting for migration activities.

• Write basic scripts in Python, PowerShell, or JavaScript for automation tasks (with mentorship).

2. ITSM / ITAM Process Enablement

• Learn and support Incident, Request, Problem, Change, and Asset Management workflows.

• Assist in configuring forms, fields, automations, and service catalog items in Freshworks.

• Maintain documentation for processes, workflows, and integration steps.

3. Change Management Support

• Help set up change workflows, approvals, and schedules.

• Prepare change records, reports, and dashboards as directed by senior team members.

4. Basic Technical Integration & Automation

• Support building integrations with HR systems, monitoring tools, endpoint tools, and other IT platforms.

• Work with APIs (REST/JSON) to push/pull data between systems.

• Monitor and troubleshoot basic integration issues.

5. Cross-Regional Coordination

• Coordinate with teams across India, USA, and Europe to collect requirements and track tasks.

• Prepare status updates, documentation, meeting notes, and reports.

Required Skills & Knowledge

Technical Skills (Good to Have / Learn on Job)

• Exposure to any ITSM tool (Freshworks, ServiceNow, Jira Service Management, Remedy, etc.).

• Basic understanding of:

• REST APIs

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