Delivery Manager

The Role (Describe the role):

As Project Manager, you will play a pivotal role in Anchanto’s global delivery organisation. You will be responsible for managing full lifecycle projects for our global customers from initiation to Go-Live, ensuring revenue unblocking, meeting customer satisfaction (CSAT) and Net Promoter Score (NPS) goals, and delivering on time, within scope, and within budget.

Key Responsibilities:

• Define and manage project scope, objectives, and key deliverables in collaboration with stakeholders and senior management.

• Develop and maintain detailed project plans (schedules, budgets, resources, communications) and ensure adherence as the project evolves.

• Lead and coordinate cross-functional teams (internal, external clients, vendors) to achieve milestones and deliverables.

• Proactively manage project risks and issues; implement mitigation plans and escalate when necessary.

• Monitor and report project progress—budget, schedule, quality, scope, and stakeholder satisfaction—as the single point of contact (SPOC) for customers.

• Manage multiple client relationships simultaneously to ensure strong outcomes, effective communication, and high customer satisfaction (CSAT/NPS).

• Ensure Go-Live readiness, smooth transition to support or operations, and complete project closure including lessons learned.

• Align project execution with organisational strategies and revenue objectives to support global customer delivery and success.

• Build and maintain strong customer relationships, negotiating effectively and independently leading stakeholder meetings.

• Drive end-to-end project delivery with strict adherence to schedule, cost, and quality standards.

Essential Requirements:

• Minimum 5 years’ experience as a Project Manager in the Supply Chain domain within large global enterprises.

• Proven ability to manage complex, multi-stakeholder projects with a focus on Logistics/Supply Chain.

• Demonstrated expertise in creating and managing project plans, tracking deliverables, and proactively managing risks to achieve both short- and long-term goals.

• Experience delivering and supporting end-to-end engagements in the Supply Chain domain.

• Excellent written, verbal, and negotiation skills.

• Strong stakeholder management skills.

• Proven track record of successfully managing multiple concurrent projects.

• PMP or equivalent project management certification is a plus.

• Proficient in French language.

• Immediate joiners preferred.

Personal Attributes:

• Outcome-focused and results-driven project management professional.

• Solution-oriented thinker with a strategic, big-picture perspective and attention to detail.

• Resilient and composed in navigating complex or challenging situations.

• Highly organised, with the ability to prioritise and manage multiple tasks effectively.

• Collaborative mindset with strong ethics and a values-driven individual.