Desktop Support Engineer- Associate System Administrator

Job Title: Associate System Administrator
Education: BE\B.Tech or equivalent
Experience: 5+ Years
Location: Mumbai

Key Skills: 5+ years of experience as Desktop Support Engineer

Required Skills:

Roles and Responsibilities:

• You will be reporting to Manager and work on the tasks assigned.

• You will be responsible for configuring, projects, documentation, and performance tuning, monitoring, troubleshooting, laptops, desktops

• Ensure you meet the deadlines and the SLAs.

• You will serve as the first point of escalation for the users.

• Prepare and update documents for the customer tasks whenever required.

• Document all the issues and their solutions for future references.

• You are expected to book 9 hours (shift timing) per day which includes both customer billable and internal non-billable hours.

• Bring highly complex and highly sensitive issue into notice of the manager.

Must Have:

• Needs to have at least 5 years of experience on desktop, laptops hardware/ software troubleshooting

• Willing to work 24/7 environment. Must be flexible to work on weekends and after business hours, if required.

• Willing to work extended hours for supporting projects and troubleshooting issues

• Must have the strong communication skills to deal directly with business and development teams.

• Must have strong technical skills to manage and take ownership of technical projects without any assistance.

• Expert in Troubleshooting any kind of issue.

• Proficient solving problems hardware problems with desktops, laptops

• Proficient with MS Windows 10, 11, MS Office 365, Active Directory

• Knowledge on Active Directory, ServiceNow, Asset management, network troubleshooting

• Must be proactive and self-motivated, and not wait for direction.

• Must be easily understood and possess excellent English communication skills, both verbal and writing skills.