Desktop Support Specialist (Belfast)

Desktop Support Specialist (Belfast)

The Opportunity

This is an excellent opportunity for a motivated individual to further their career and gain experience working in a fast moving team. We are seeking to expand our IT Service Desk and are looking to recruit a Desktop Support Specialist within our Belfast office. This will be a 12 month Fixed Term contract.

If you are looking to get exposure in a large organization, have a valued opinion and work within a supportive team then this role is for you.

The role:

• Providing 1st / 2nd level Helpdesk Support both onsite / remotely

• Monitor Service Desk Queue

• Installation, Configuration and Support of PCs, running Windows 11

• Troubleshooting both hardware / software / network connectivity issues on PCs/Printers

• Management of Assets

• Determine proper escalation path for non-resolved issues.

• Participate in and contribute to a dynamic IT team

Skills & Attributes;

• Minimum of 2 years’ experience in deskside support in a corporate IT environment

• Degree / Technical certification in IT or related field

• Strong knowledge of Windows 11 / Office 365 / MS Teams

• PC / Laptop hardware configuration and troubleshooting

• Mobile Devices / Mobile OS

• AD / TCP/IP Network knowledge

• The ability to work on your own initiative and be a self-starter

• Proven planning and organisational skills

• Exceptional problem solving and troubleshooting skills

• The willingness and ability to work co-operatively with others as part of a team

• Frequent travel to our regional offices for onsite visits

• Good interpersonal and communication skills

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