Director of Operations

Director of Operations - Members Club

A leading hospitality group is seeking a Director of Operations to oversee a high-profile, multi-use venue combining membership, events, and food & beverage programming. This role is responsible for overall operational performance, financial success, and delivering a high-level guest and member experience.

Key Responsibilities

Leadership & Team Management

• Lead and oversee all departments including membership, events, F&B, production, and facilities

• Manage and develop department heads and teams

• Foster a culture of accountability, collaboration, and high performance

Operations

• Ensure seamless execution of events and daily operations

• Oversee logistics, service standards, and vendor coordination

• Maintain operational efficiency, safety, and compliance

Financial Management

• Own and manage budget, revenue, and profitability targets

• Track KPIs and adjust strategies to meet goals

• Negotiate vendor contracts and control costs

Client & Stakeholder Relations

• Act as senior point of contact for clients and partners

• Support event execution to ensure high satisfaction and repeat business

• Resolve escalated issues professionally

Strategy & Growth

• Identify opportunities to improve operations and increase revenue

• Support long-term planning and business growth initiatives

• Stay current on industry trends

Qualifications

• 5+ years of senior leadership experience in hospitality, events, or related fields

• Strong financial and operational management skills

• Experience with events, F&B, and production environments

• Proven ability to lead teams in fast-paced settings

• Strong communication and organizational skills

• Flexible schedule including evenings and weekends

Compensation

• Base salary: $150,000 – $175,000

• Bonus eligible