Domestic Transportation Customer Service

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals

• 250+ locations worldwide

• Fortune 500

• Globally unified systems

Job Description

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow

• Ensure accurate and timely data entry into our operational system

• Track and Trace Transcon files and reporting

• Ensure accurate and timely client and vendor billing

• Ensure delivery of freight and timely clearance when applicable

• Interact with customers in arranging their shipments to meet customers service standards

• Contribute and maintain good relationships with suppliers

• Meet compliance at all times

• Network communications, timely responses to emails and requests

• Meet KPI standards in accordance with Company policy

• Understand customers procedures and maintain updated internal DLSOPs

Qualifications

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience

• Understanding of ocean documentation process a plus

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

• Pro-active, strong organizational skills

• Good computer skills (Excel, Word)

• Hazardous Materials certification (preferred)

• Fluent in English

Additional Information

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time

• Health Plan: Medical, Prescription Drug, Dental and Vision

• Life and Long-Term Disability Insurance

• 401(k) Retirement Savings Plan (US only)

• Employee Stock Purchase Plan

• Training and Personnel Development Program

• $23-$25 per hour

• Hours are 8 AM to 5 PM

All your information will be kept confidential according to EEO guidelines.