Facilities Operations IV

Key Responsibilities include:

• Facility and Operations Management:

• Oversee the daily facility operations of the Bengaluru office to ensure a smooth, efficient, and safe work environment.

• Manage and coordinate essential services including housekeeping, security, maintenance (M&E), and parking.

• Conduct regular walkthroughs of the facility to ensure operational readiness and address any issues promptly.

• Ensure the office is always presentable, well-stocked, and prepared for employees and visitors.

• Employee Transport Services:

• Manage and oversee end-to-end employee transport operations, ensuring safe, timely, and efficient commuting solutions.

• Coordinate with transport vendors for route planning, vehicle compliance, and optimal service delivery.

• Address and resolve any transport-related escalations or employee feedback promptly while ensuring strict adherence to safety regulations.

• Stakeholder and Employee Support:

• Proactively engage with upstream leadership and peer stakeholders across various business units to align facility and operational services with broader organizational needs.

• Act as the primary point of contact for employees regarding any facility or transport-related requests.

• Collaborate seamlessly with internal stakeholders such as Sales, Customer Experience, HR, IT, and Finance to syndicate and implement organizational and functional initiatives.

• Support cross-functional processes like new employee onboarding, inductions, and access card activation.

• Workplace Experience and Events:

• Plan and support the coordination and execution of internal office events and employee engagement activities.

• Manage catering services for daily operations and special events, ensuring quality and variety.

• Handle internal communications for facility-related announcements and updates.

• Vendor, Budgets and Contract Management:

• Own the FM services and REFM led event budgets from planning to forecasting and spend controls.

• Various administrative tasks, e.g. raise PRs, program manage changes, process invoices, maintain MIS of services etc.

• Manage relationships with external vendors and service providers (e.g., Landlords, property managers, transport vendors, office suppliers, sub-contractors).

• Monitor vendor performance to ensure services are delivered according to contractual agreements, SLAs, and quality standards.

• Assist with the procurement of office supplies and services, including raising purchase requisitions and processing invoices.

• Compliance and Reporting:

• Ensure the facility and transport operations fully comply with Health, Safety, and Environment (HSE) regulations and company policies.

• Support internal and external audits by providing necessary documentation and operational support.

• Maintain records, logs, and Management Information Systems (MIS) for all facility and transport services.

• Requirements

• Bachelors degree (full time) from recognized college.

• 5+ years of proven experience in hands-on facilities management and workplace operations.

• Must include at least 3 years of experience managing employee transport operations and at least 3 years of core facility operations experience.

• Solid understanding of facility operations, vendor management, and workplace services.

• Good knowledge of local regulations related to Health & Safety (HSE), establishment compliance, and transport compliance.

• Proven ability to influence and manage relationships with upstream leaders, peer teams, external vendors, and service providers.

• Strong coordination and organizational skills with the ability to manage multiple tasks effectively.

• Team Player with collaborative work mindset.

• Excellent communication and interpersonal skills.

• A proactive, hands-on, and solution-oriented mindset with keen attention to detail.

• Proficiency in MS Office applications.

• Proficient in MS office, Teams etc.

• Experience in the technology or telecommunications industry is a plus.

Being you at Sinch

We're a worldwide group of people, committed to diversity. We're working to offer an increasingly inclusive workplace wherever you are. No ma􀆩er who you are, you'll be able to explore new career and growth options -sharing your voice, building your path and making it happen with us. We’re proud to be an equal opportunity employer, and all qualified applicants will be considered to join our team regardless of race, colour, religion, gender identity or expression, sexual orientation, pregnancy, disability, age, veteran status, and more.

Your life at Sinch

Being a Sincher is all about learning and being in pursuit of new challenges. Working in offices, at home, or in a hybrid model, that means celebrating change and the unknown, rolling up your sleeves and seeing what impact you can have on the world. The only way is up, and you’ll be reaching for the opportunities that match where you want to take your career. It’s closer than you think. Are you ready?

Are you ready? Join us on our journey!

Know more about us: www.sinch.com