Guest Relations Representative, PRN

Description

Iredell Health System is seeking a friendly, professional, and detail-oriented Guest Relations Representative to join our team. This role is essential in creating a welcoming environment for patients, visitors, and callers. The ideal candidate will have strong customer service skills, experience in a front-facing role, and basic proficiency in Microsoft Excel. Candidate will be responsible for answering and directing incoming phone calls to the appropriate departments or personnel.

Requirements

• High school diploma or equivalent required.

• Prior experience in customer service, hospitality, or healthcare setting preferred.

• Bilingual preferred; the ability to understand, to make oneself understood to all Spanish speaking individuals, as well as able to read and write Spanish proficiently

• Excellent verbal and written communication skills.

• Proficient in Microsoft Office, especially Excel.

• Ability to multitask and remain calm under pressure.

• Professional demeanor and appearance.

• Ability to work independently and as part of a team.