Implementation Manager

Company Description

At BlueOptima, our vision is to become the global reference for optimizing software engineering performance across all industries. We provide industry-leading, objective metrics in software development that enable large organizations to deliver better software, faster, and at lower cost.

We are a fast-growing international company with offices in London (HQ), Mexico, India, and the US - home to 115+ employees, speaking 25 languages. Our culture is open-minded, high-performance, and built around innovation and ownership.

Job Description

We are seeking a proactive and technically minded Implementation Manager to manage the onboarding of new clients and support business-as-usual (BAU) clients by ensuring ongoing data quality and handling Tier 1 technical support for assigned clients.

This client-facing role is based in Bangalore, Indi and sits at the intersection of onboarding, technical troubleshooting, and customer enablement. You’ll work cross-functionally with Sales, Customer Success, Engineering, and Product to deliver a seamless implementation experience and long-term client satisfaction.

Key Responsibilities

• Lead the onboarding process for new clients, including project planning, setup, and technical implementation

• Support installation and configuration of the BlueOptima platform

• Provide Tier 1 technical support to all clients, resolving basic integration issues, platform access/configuration problems, and common data errors

• Monitor and manage ongoing client data health, proactively identifying and resolving data collection or integration issues

• Ensure a consistent and high-quality onboarding experience across clients, continuously reducing onboarding time and improving system adoption

• Train client-side system administrators to independently manage platform operations

• Collaborate with Engineering and Product to support the rollout of new features and provide feedback based on client experience

Qualifications

• 4+ years of experience in a technical client-facing role

• Strong communication and problem-solving skills

• Proven ability to manage multiple projects or clients simultaneously

• Detail-oriented and highly organized, with a proactive attitude

• Basic Linux skills (e.g. navigating file systems, reviewing logs)

• Basic experience with Docker and Kubernetes (e.g. basic commands, basic troubleshooting)

• Basic SQL skills (e.g. reading/writing simple queries for troubleshooting)

• Strong time-management skills and ability to thrive in a fast-paced environment

• Exposure to technical support processes or client success operations

Nice to Have

• Familiarity with basic networking concepts (e.g. IP whitelisting, firewall configuration, connectivity diagnostics)

• Experience working with enterprise SaaS platforms

• Background in working with version control systems and/or task tracking system

Additional Information

Why Join Us?

Culture & Growth

• Global team with an innovative and supportive mindset

• Rapid career development and visibility in a high-growth tech company

• Freedom to build your own success story

• Training programs and Personal Development Plans tailored for each employee

Benefits:

• 32 days of holidays (this includes public and religious holidays)

• Contributions to your Provident Fund which can be matched by the company above the statutory minimum as agreed

• Gratuity payments

• Private Medical Insurance provided by the company (Employee + Spouse + 2 Children + 2 Parents)

• 12 Weeks Paid Paternity Leave, 6 months Maternity leave

• Support with childcare costs (50%)

• Work from Home Equipment allowance

• Flexible Work from Home policy - 2 days home p/w

• Flexible Work from Long Distance - 4 weeks a year

• Sponsored Learning Opportunities

• Team Socials

Stay connected with us on LinkedIn or keep an eye on our career page for future opportunities!