Incident Management Specialist

To be added

Key Responsibilities

• Interacting with customers through phone calls and emails, providing explanations

• Resolving complaints and ensuring a high level of service.

• High quality and prompt resolution of incidents such as conflict situations, cases of sexual harassment and criminal incidents.

• Processing incoming requests from users in the admin.

• Panel data collection for incident analysis

• Provide suggestions for improving the quality of incident resolution and their reduction.

Skills, Knowledge and Expertise

• Excellent oral and written speech in English language.

• High stress resistance.

• Ability to take Initiative.

• Ability to work with a large amount complex information.

• Ability to remain calm and make decisions under pressure, especially during high stress incidents.

• Teamwork & collaboration with colleagues.

• Experience in handling accidental cases would be a plus.