IT Administrator

We are looking for an IT Administrator / IT Service Desk Specialist who will provide first-level technical support for our employees, ensure smooth IT operations, and maintain a high level of user satisfaction across the organization. The role combines hands-on infrastructure support with service desk responsibilities.

Key Responsibilities

• Act as the single point of contact (SPOC) for all IT-related issues in office

• Receive, log, and manage service requests via a ticketing system (e.g., Jira)

• Provide timely resolution of hardware, software, and network issues

• Escalate complex issues to higher-level support when necessary

• Ensure compliance with SLA requirements

Access Management & Identity Governance

• Process and validate user access requests

• Verify correctness and completeness of access requests before approval

• Collaborate with IAM team on access-related tasks

Hardware & Asset Management

• Prepare and provide equipment to new employees

• Collect and manage equipment from offboarded employees

• Maintain accurate asset inventory (hardware & software)

• Perform diagnostics and minor repairs of office equipment

Workstation & Software Support

• Configure and maintain Mac and Windows devices

• Install, configure, and troubleshoot software applications

• Provide continuous technical support to end-users

• Support office equipment and company events

Infrastructure & Systems

• Assist with network configuration and troubleshooting in collaboration with the network infrastructure team

• Support Google Workspace and other enterprise tools

Security & Compliance

• Maintain IT security measures (antivirus, firewalls, etc.)

• Implement and support network security settings

• Collaborate with the information security team

Documentation & Knowledge Management

• Maintain knowledge base for common issues and solutions

• Document support activities, processes, and procedures

Nice to Have

• ITIL practice implementation

• Support scalability of IT services as company grows

• Automating routine processes using AI

Skills, Knowledge and Expertise

• Minimum 3 years of experience in IT support / service desk

• Experience working with access requests and user provisioning processes

Technical Skills

• Strong knowledge of:

• Windows and macOS

• Basic networking (TCP/IP, routing, switching)

• Experience with:

• Ticketing systems (e.g., Jira)

• Remote support tools (e.g., Chrome Remote Desktop)

• MDM systems (JAMF, ZOHO)

• Google Workspace

• Understanding of:

• Access management processes and request validation

• Basic knowledge of Linux OS

• Familiarity with network equipment (Mikrotik, Cisco, HP Aruba, Ubiquiti is a plus)

• Strong problem-solving and troubleshooting skills

• Excellent communication skills (English Intermediate or higher)

• Customer-oriented mindset with a focus on service quality

• Ability to work independently and prioritize tasks

Conditions & Benefits

• Stable salary, official employment.

• Health insurance.

• Access to professional counseling services including psychological, financial, and legal support.

• Discount club membership.

• Diverse internal training programs.

• Partially or fully paid additional training courses.

• All necessary work equipment.