Over 25,000 agents.
500+ million end-users.

IT help desk software for the future of ITSM

True platform-native remote IT support software for ServiceNow

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Legacy remote access software is holding you back

Integration gaps

Separate agent applications force context switching, slow down your team, create friction—and reduce quality of service.

• Fragmented data flows create incomplete incident histories

• Inconsistent agent adoption creates inconsistent user experience and outcomes

• Tool switching drives up MTTR and hurts IT service delivery metrics

Security vulnerabilities

Your InfoSec & SecOps teams are lying awake at night worried about the vulnerabilities created by legacy support systems.

• Additional attack surfaces

• Separate authentication systems

• External data storage

• Known vulnerabilities in legacy remote support tools

• Limited audit capabilities

• Inadequate logging

Tool sprawl

Platform management, maintenance overhead, and process redundancy take a bit out of your time, budget, and resources.

• Duplicate user management workflows

• Separate licensing, updates, and maintenance cycles to coordinate

• Additional training requirements

• Complex troubleshooting when integration points fail

• Underutilized licenses

Meet ScreenMeet:
Secure remote IT support that's built in, not bolted on

ScreenMeet isn't just another remote desktop software—it's the most functional remote IT support software on the market. The first platform-native solution built specifically for modern IT service management.

Our enterprise-grade solution embeds directly within ServiceNow. This provides comprehensive remote support capabilities without requiring separate agent software. All session activities are automatically documented within existing incident workflows, ensuring complete operational visibility and compliance.

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Unified Operations

Single interface eliminates tool switching and automatic session documentation ensures complete incident histories without manual intervention. Native workflows streamline the agent experience, save time, increase collaboration, and improve adoption.

• Reduce MTTR (mean time to resolution) by 25-30%

• Increase first-call resolution rates with enhanced diagnostic capabilities

• Improve agent productivity by eliminating tool switching and context loss

Inherently Secure

No external applications means no additional attack surfaces to monitor or secure. Your platform security frameworks govern all remote sessions and remote device activities. Native audit trails and geo-fencing provide complete compliance.

• SOC2 Type II and ISO27001 certified with comprehensive GDPR compliance

• Adherence to EU-US Data Privacy Framework standardsComplete control over session processing and data storage locations from anywhere in the world

AI-first. AI Everywhere.

While legacy tools struggle with basic screen sharing, ScreenMeet leads the industry with advanced AI capabilities integrated directly into your IT help desk environment, transforming every interaction into an opportunity for smarter support, continuous learning, and operational excellence.

• Automatic incident documentation eliminates manual note-taking

• Enhanced support data improves platform AI functionally, like powering ServiceNow's Now Assist AI-generated knowledge base articles

• Customizable AI workflows maintain enterprise security standards

• Intelligent pattern recognition identifies recurring issues for proactive resolution

Improved agent experience

Unified workflow keeps agents focused on solving problems, not managing tools. Comprehensive toolkit for quickly finding and resolving issues—while minimizing admin work like logging and reporting.

• AI-generated session summaries reduce documentation overhead

• Agent assist AI for faster problem resolution

• Enhanced desktop telemetry for deeper diagnostic insights

• Saved actions to run repeat workflows with a single click

Smarter in every way

Make the most of ServiceNow with an extensible support platform that makes your team smarter, faster, and happier.

• Realtime data and reporting powered by AI-generated Remote Support summaries, agent session data, and desktop telemetry

• AI-powered session documentation that can be used by Now Assist to create stronger content

• Bring your own LLM and deploy models trained on your proprietary and historical data

• Maximize your ITSM platform investment—today and into the future

Trusted by enterprise IT organizations that support your support teams

Global IT teams rely on ScreenMeet to deliver fast, secure, and scalable remote support — seamlessly integrated into ServiceNow.

We wanted to save time and be more efficient with ScreenMeet. We want the experience to be like a plane cockpit with all the buttons in front of us. When we have that experience, we are not wasting time, we are more efficient with all the data in front of us, and we can act quickly. And that's what we got.

Liran Daniel,

Employee Experience Innovation, ServiceNow

Over 25,000 agents.
500+ million end-users.

support teams deserve Better support tools

ScreenMeet is purpose-built for IT support and gives agents the full range of functionality they need to provide a better help desk experience. Consumer-grade apps simply don’t match up.

Try the Guided Demo

See It In Action: Experience our comprehensive in-browser demo showcasing all core remote support capabilities and platform integrations.

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Experience true platform-native remote support

See how ScreenMeet's platform-native approach can reduce your resolution times, improve agent satisfaction, and strengthen your security posture—all while maximizing your ITSM platform investment.

Request a Demo and discover why leading IT organizations are making the switch from TeamViewer, Bomgar, and other legacy solutions.

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