IT Support Specialist

Trident Consulting is seeking a " Executive Support Specialist (IT Support)” for one of our client in " New York, NY” A global leader in business and technology services.

Job Title: Executive Support Specialist (IT Support)

Location: New York, NY – 100% Onsite

Pay Rate: $30/hr - $35/hr on w2

Schedule: Monday – Friday | 8:00 AM – 5:00 PM EST

Duration 3 Months Contract (90 Days) – Possible Extension

Position Summary

We are seeking an experienced Executive Support Specialist to provide high-touch, white-glove technical support to Executive Leadership teams. This role requires exceptional communication skills, strong technical troubleshooting abilities, and a proactive customer-service mindset.

The ideal candidate will be comfortable supporting senior executives in a fast-paced environment, quickly resolving technical issues while maintaining professionalism, discretion, and urgency.

Key Responsibilities

• Provide white-glove IT support to executive leadership and VIP users

• Troubleshoot hardware, software, mobile device, and connectivity issues

• Deliver fast and effective resolution for technical problems

• Recommend productivity-enhancing tools and solutions

• Manage executive support tickets with strong follow-up and communication

• Coordinate with internal IT teams for escalations and issue resolution

• Support conference room technologies, video conferencing, and collaboration tools

• Maintain a high level of professionalism, confidentiality, and customer service

• Work independently with minimal supervision in a dynamic environment

Required Skills & Qualifications

• Strong executive/VIP support experience

• Excellent verbal and written communication skills

• Experience providing white-glove or high-touch IT support

• Strong troubleshooting skills across desktops, laptops, mobile devices, and applications

• Knowledge of Microsoft Office 365, Windows environments, and collaboration tools

• Ability to prioritize and manage multiple tasks effectively

• Strong customer service orientation and problem-solving mindset

• Flexible availability to support executive needs as required

Additional Information

• 100% onsite role in New York office

• Candidate must be professional, polished, and customer-focused

• Opportunity for contract extension based on performance and business needs