Key Account Manager

Role Objective:

As a Key Account Manager, you will be the primary bridge between our most valued clients and our internal delivery teams. You aren't just a point of contact; you are a strategic consultant who understands client pain points, crafts unique value propositions, and drives sustainable revenue growth through retention and expansion.

Key Responsibilities:

1. Strategic Client Engagement & Consulting

• Needs Analysis: Maintain frequent touchpoints with clients to deeply understand their evolving business needs and organizational briefs.

• Solution Architecture: Translate complex client requirements into actionable inputs for the internal Operations and Communication teams.

• Creative Pitching: Develop and present unique, creative solutions with the conviction to influence C-suite stakeholders and decision-makers.

2. Revenue & Growth Management

• Sales Conversion: Manage the end-to-end "in-sales" process, ensuring high conversion rates from initial interest to signed contract.

• Value Engineering: Build and articulate a strong value proposition for every engagement to justify pricing and ensure long-term partnership.

• Expansion: Actively identify opportunities for Upselling (premium features) and Cross-selling (additional services) to increase Account Value.

3. Operational Excellence & Retention

• Account Retention: Own the retention targets by ensuring consistent service delivery that aligns with brand expectations.

• Escalation Management: Act as the final point of resolution for client grievances, turning potential churn into a showcase of excellent service.

• Data & Reporting: Maintain meticulous MIS reports and dashboards to track account health, revenue milestones, and project statuses.

Candidate Requirements

• Communication Mastery: Striking business communication skills with the ability to influence and persuade diverse stakeholders (internal and external).

• Consultative Selling: Proven ability to engage in consultative dialogue, moving beyond "features" to "outcomes" that drive revenue.

• Tech Proficiency: Expert user of MS Office (Excel & PPT) and Google Workspace (Sheets, Docs) for data analysis and high-impact presentations.

• Analytical Mindset: Comfortable working with numbers, preparing MIS, and translating data into growth strategies.

• Experience: 4–7 years in Account Management, preferably in B2B Services, Health-tech, or Corporate Wellness.