Lead Agent - Ocean Export

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 18,000 trained professionals

• 350+ locations worldwide

• Fortune 500

• Globally unified systems

Job Description

As a Lead Agent – Ocean Export, you will support the Supervisor and Manager in running daily operations, ensuring the smooth and timely movement of freight while delivering excellent customer service.

You will also play a key role in guiding the team, driving efficiency, and maintaining strong relationships with customers.

Operations

• Ensure smooth and timely processing of ocean export shipments

• Prepare and verify export documentation

• Manage accurate data entry, billing, and job costing

• Coordinate shipments with customers and meet service expectations

• Monitor shipments to ensure customer satisfaction

• Follow customer SOPs and company procedures

• Identify opportunities to improve processes and efficiency

Team & Performance

• Support workload distribution within the team

• Monitor workboards and ensure KPIs are met

• Guide and mentor team members

• Promote a positive and collaborative team environment

• Drive adoption of tools and process improvements

Customer & Business Support

• Build and maintain strong customer relationships

• Support pricing requests in line with customer needs and market conditions

• Contribute to customer retention and CRM updates

• Monitor invoicing and ensure accuracy

• Communicate proactively with stakeholders

Qualifications

• Minimum 5 years of experience in Ocean Export or freight forwarding

• Good understanding of export operations and documentation

• Knowledge of Expeditors systems, products, and processes

• Strong customer service mindset

• Good communication skills in English (written and verbal)

• Proficiency in Microsoft Office (Excel, Word)

• Strong organization and time management skills

• Problem-solving mindset with attention to detail

• Ability to work independently and within a team

• Positive attitude and willingness to learn

• Ability to support and guide team members

• Preferred: Hazardous Materials certification

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time

• Health Plan: Medical

• Life Insurance

• Employee Stock Purchase Plan

• Training and Personnel Development Program