Lead - Dialer Administration

Company Description

At Sutherland, we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Dialer Admin Specialist.

If you are a Dialer Lead looking for a global career, do not miss this opportunity!

Job Description

Dialer Administrator gets to:

• Perform daily uploads, downloads, and importing of dialer schedules.

• Document activities for outbound dialer.

• Analyze dialer-output data to identify potential problems/issues.

• Run payment reports regularly

• Create and update dialing campaigns. Filter, list strategies and reports.

• Monitor and adjust performance of the dialer systems.

• Complete other duties as assigned by the markets.

Qualifications

Our most successful candidates will have:

• Intermediate to advanced proficiency level with Microsoft Excel

• Working knowledge on a dialer system and auto-dialer operation/concepts

• Working knowledge on basic statistics and ability to comprehend and analyze dialer-output data

• Basic understanding of database-design principles, data structures and optimizations

• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems

Internal:

• Must have FY25 PDP rating of Exceeds Expectations (4) or Outstanding (5)

• Tenure of at least 18 months

• No Active DA