Manager - Client Management (Virtual - NY/NJ/IL/MI)

The Global Commercial Services (GCS) – Global and U.S. Large Enterprise Client Group (G&L) manages American Express’ largest and strategically important commercial clients – driving differentiated value and providing solutions that meet the diverse and global needs of the company’s most valuable customers. The organization is on a journey to transform and reimagine how to best position AXP in the commercial space, to ensure mutual success for our customers and American Express.

This Client Manager will report to the U.S. Verticals Director focused on the Manufacturing industry team. The successful candidate must have an entrepreneurial drive, a winning track record of uncovering and implementing growth opportunities, proven success building C-suite relationships, strong financial acumen, and ability to deliver differentiated and customer-first solutions.

Responsibilities

• Serve as the T&E and B2B payments consultant expert for all commercial solutions within the client portfolio.

• Drive T&E and B2B portfolio growth through strategic expansion and cross-sell initiatives by leveraging deep industry expertise to align solutions with client outcomes.

• Develop and actively manage customized, strategic account plans to drive portfolio growth and retention.

• Maintain an accurate and healthy OneForce pipeline to accelerate speed to first dollar and consistently meet targets.

• Lead client renewal and expansion proposals, including negotiating complex deal structures and overseeing solution implementation that delivers measurable ROI to customer P&Ls.

• Adapt quickly and strategically to shifting priorities to ensure successful client outcomes.

• Build multi-tiered client relationships that strengthen loyalty, improve NPS, and drive sustainable volume and revenue growth.

• Identify and address gaps in C-suite relationships by implementing relationship-stacking strategies and establishing regular executive-level engagement.

• Navigate and resolve complex client challenges with speed, resourcefulness, and thoughtfulness.

• Collaborate closely with key internal partners—including GCS, GMNS, B2B Enablement, Analytics, Pricing, Finance, Legal, and Marketing—to align strategy, communicate ideas, and build consensus.

• Ensure 100% accuracy in maintaining compliance and governance protocols defined for the business.

Qualifications

• Minimum of 5 years of experience in strategic relationship management and/or business development.

• Strong understanding of T&E and B2B payments, key industry trends, and end-to-end payment processes.

• Results-oriented with an entrepreneurial mindset and a proven ability to drive portfolio growth.

• Demonstrated relationship management and negotiation expertise, supported by strong financial acumen.

• Proven experience establishing and nurturing C-level relationships and navigating cross-functional environments within large organizations.

• Excellent written and verbal communication and presentation skills, with the ability to influence both internal and external stakeholders.

• Operates with a sense of urgency, consistently driving priorities in a fast paced environment with quality and compliance in mind.

• Ability and willingness to travel up to 30%.

• Candidate must be able to work in a virtual setting and reside in the posted territory (NY, NJ, IL, or MI).

Preferred Qualifications:

• Bachelor’s degree or higher preferred.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.