Manager - Platforms.MGN Pak - TECH - BPM and RPA.MIT - PAKCOE

Job Purpose: Provide Production Support for Digital Platform (EDMS/BAW and Digital Workers)

Key Responsibilities:

• Provide L1/L2 - Production Support for EDMS application

• 4-8 yrs experienced Production support lead/engg

• Should have thorough knowledge and work experience in WebLogic Webserver and Oracle database

• Should have strong knowledge on Java code and Unix/Linux commands

• Should have managed complex production support functions and be willing to support during off business hours if needed

• Excellent in attitude and English communication

• Should have knowledge and experience in working with Microsoft Excel, PowerPoint etc. and be able to make status reports as required

• Provide excellent reporting and communication on the Production Support and Project status

• Manage and direct team to raise alert to phone calls, emails and incident tickets to the respective process team.

• Provide periodic and ad-hoc reports as requested and agreed

• Liaise with users and Tech Teams for data related information exchange for processing

• Liaise with respective Application Technology team for process related information exchange. (Corporate Tech / Retail Tech / Operations Tech)

Responsibilities

• Manage a diversified team of professionals both onshore, offshore and vendor resources who are responsible for the EDMS application

• Provide expertise and recommendations in the assessment of initiatives to support and enhance system

• Perform appropriate level of stakeholder management across business, technology and clients

• Ensure projects and initiatives are aligned to and delivered against the business objectives, serve as highest project internal escalation level

• Leading the team to adhere to project and delivery compliance, ensuring compliance of project delivery to PMO, QMS, risk, audit & architecture guidelines

• Work as part of a multi-disciplinary team in accordance with defined quality management practices, to achieve the common banks objectives

• Contributes to the yearly technology roadmap ensuring the projects financials and estimates are accurate and reported timely

• Works with business representative, stakeholder to ensure alignment of delivery with the business demand

• Leading the Platform team in delivery of world class platforms solutions

• Ensures value added propositions in strategic vendor partnerships and aligning the platform inline to the industry roadmap and business strategy, thus enabling an effective business growth

• Assist the project delivery team in the requirement and concept and to verify for the correct functionality/resolution being developed

• Converge the requirements from regulators and effectively conclude on business requirement

• Focus on regulatory controls & audit requirements and manage all known risks related to the team and systems that can impact security of data, system downtime, incidents, etc.

• Collaborate closely with Product Owners and team members to identify and socialize product and delivery

• Support and influence delivery operations within platforms by continually looking for opportunities to streamline delivery, increase business value and measure platform value via metrics and measures.

• Effectively communicate and showcase the purpose and value of solutions being delivered

• Define the right framework and push for the best choice when it comes to technology selection and implementation

• Use Agile engineering practices and ML software development technologies to rapidly develop creative and efficient solutions that enhance the client customer and employee experience

• Provides strong analytical and problem-solving skills with proven ability to innovate and collaborate

• Engage with the team for effective reviews and planning

• Demonstrates effective techno-managerial skills, People management skills, presentation skills, and Proven oratory and written skills

Qualifications

• 4-8 years of experience in Production support function pertaining to Application Production Support

• Team management skills

• Reasonable English communication skills

• Work with business user as part of BAU activities

• Identify and raise alerts on application risks.

• Coordinate for patching activities and remediate vulnerabilities.

• Perform volume-metric analysis on application performance and raise timely alerts.

• Should be available on-call in shifts to support SLA