Manager, Product Management

Job Purpose

We are seeking an experienced Manager, Product Manager to lead and manage multiple interconnected products end-to-end across our mortgage servicing platform. This role requires a strategic thinker who can orchestrate complex initiatives spanning platform infrastructure and mortgage servicing solutions while aligning cross-functional teams toward unified business outcomes.

Responsibilities

• Product Strategy & Vision

• Define and communicate product vision and strategy across multiple product lines for mortgage servicing solutions

• Develop and maintain product roadmaps that balance platform capabilities, analytical tools, and third-party system integrations

• Align product initiatives with business objectives and market opportunities in the servicing technology space

• Conduct market research and competitive analysis to identify opportunities and inform product direction

• End-to-End Product Management

• Own the complete product lifecycle from discovery through launch and optimization across multiple concurrent initiatives

• Manage complex interdependencies between mortgage servicing solutions and other related integrations.

• Define and prioritize features based on customer needs, technical constraints, and business value

• Translate business requirements into detailed product specifications and user stories

• Cross-Functional Leadership

• Partner with engineering, design, data science, and operations teams across multiple workstreams

• Lead and coordinate activities across distributed teams working on interconnected solutions

• Facilitate alignment between platform, analytics, and integration teams to ensure cohesive product experiences

• Serve as the primary point of contact for executive stakeholders on product matters

• Stakeholder Management

• Build strong relationships with internal stakeholders including implementations, compliance, sales, and client support

• Lead and manage the VOC (voice of the client forum

• Present product plans, progress, and outcomes to executive leadership

• Manage expectations across multiple stakeholder groups with competing priorities

• Technical Collaboration

• Work closely with engineering leaders to make informed trade-off decisions between scope, quality, and timeline

• Understand technical architecture of platform services and integration patterns with MSP

• Partner with architects to ensure scalability, security, and maintainability of solutions

• Evaluate technical feasibility of proposed features and alternatives

• Performance & Optimization

• Define success metrics and KPIs for each product area

• Analyze product performance data and user behavior to identify improvement opportunities

• Drive continuous improvement through experimentation and iteration

• Monitor adoption and engagement metrics across all product lines

Knowledge and Experience

• Bachelor's degree in Business, Computer Science, Engineering, or related field

• 7+ years of product management experience in MSP or financial services technology

• 3+ years managing multiple products or complex platform solutions simultaneously

• Proven track record delivering end-to-end products from conception to market success

• Experience with mortgage technology, lending platforms, or financial services software strongly preferred

• Technical Knowledge

• Strong understanding of API-driven platform architecture and integration patterns

• Familiarity with mortgage lending workflows, compliance requirements, and industry regulations

• Experience with data analytics products and business intelligence tools

• Understanding of authentication, security, and data privacy in financial services

• Skills & Competencies

• Strategic Thinking : Ability to see the big picture while managing tactical execution across multiple products

• Prioritization : Expert at making difficult trade-off decisions with limited resources and competing demands

• Communication : Exceptional written and verbal communication skills; ability to influence without authority

• Analytical : Data-driven decision maker comfortable with quantitative and qualitative analysis

• Leadership : Natural leader who can inspire and align teams without direct reporting relationships

• Adaptability : Comfortable with ambiguity and changing priorities in a fast-paced environment

• Customer Focus : Deep empathy for users and commitment to solving real customer problems

Preferred Knowledge and Experience

• Previous experience in mortgage lending, fintech, or regulated industries

• Familiarity with complementary mortgage technology vendors and ecosystems

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.